Senior Systems Administrator

Summary:

The Cosm Enterprise Systems and Employee Technology (ESET) team is responsible for making sure that Cosm’s employee have the tools they need to get their work done quickly and efficiently: Computers, SaaS services, and software. The Sr. Systems Administrator will be responsible for maintaining and optimizing Cosm’s onboarding/offboarding processes and streamlining deployments and device management across the organization, owning zero-touch provisioning and deployments across the organization, and maintaining Cosm’s ever-growing Okta deployment. This role reports to the Director of Enterprise Systems and Employee Technology (ESET).

Responsibilities:

• Oversight of provisioning and maintenance of Cosm’s employee hardware (laptops, desktops, monitors, etc)
• Managing the full employee lifecycle from onboarding to offboarding
• Perfecting and maintaining zero-touch provisioning and deployment across the organization
• Working with Service & Support to manage inventory of employee hardware across all locations
• Maintenance & upkeep of Cosm’s Okta instance
• Participation in company helpdesk (Tier 2)
• Create and update detailed documentation for all processes
• Maintenance and upkeep of Apple Business Manager, Microsoft Intune, and JAMF
• Keeping Cosm’s software libraries current
• Frequent account & access audits

Experience:

• Minimum of 5 years working in corporate IT
• Okta Certified Administrator (lv 3)
• JAMF 200 certification
• Minimum of 2 years working with MS Intune
• Experience with software deployment services (JAMF and Intune Preferred)
• Pervious experience supporting and maintaining zero-touch provisioning in an organization
• Experience with Active Directory
• Minimum 3 years of experience setting up & managing SAML/SSO, 2FA, and SCIM Provisioning (Preferably with OKTA)
• Familiarity with modern IT Service Management platforms (ServiceNow preferred)
• Expert knowledge of Windows & Mac operating systems
• An Understanding of core IT principals: SMB, NFS, DNS, DHCP, TCP-IP, etc.
• Able to communicate in a professional and friendly manner with co-workers.
• Self-starter, energetic, strong organizational skills and ability to prioritize workload.
• Detailed, methodical approach to troubleshooting and resolving issues.
• Team player who is also comfortable working independently to maximize team/department performance. 

• Previous experience with an IGA solution (Okta, Sailpoint, etc)
• Experience utilizing APIs
• Experience with retail/POS systems will be a standout