Program Manager, IT

Summary:

We are seeking a results-driven IT Program Manager to oversee and coordinate multiple technology-focused projects and initiatives within our organization. This individual will be responsible for ensuring that all projects are delivered on time, within scope, and on budget, while meeting high-quality standards. The ideal candidate will have strong leadership, communication, and problem-solving skills, with a proven track record of managing complex, cross-functional programs in fast-paced environments.

Responsibilities:

• Define program goals, objectives, and success metrics aligned with overall business strategy.
• Develop comprehensive program roadmaps, timelines, and deliverables.
• Identify and assess program risks, dependencies, and impact on other business areas.

• Coordinate and monitor multiple concurrent IT projects within the program’s portfolio.
• Manage resource allocation to ensure optimal use of personnel, budgets, and technology tools.
• Oversee budgeting, forecasting, and financial analysis for program-related costs.

• Lead cross-functional teams, including project managers, technical teams, and external vendors.
• Facilitate regular status meetings, ensuring clear communication of project progress, risks, and issues.
• Promote a collaborative environment, encouraging knowledge sharing and teamwork.

• Serve as the primary point of contact for program-related communication with executive leadership and business stakeholders.
• Provide regular updates on program status, KPIs, and potential risks or issues.
• Align program deliverables with stakeholder expectations and business objectives.
• Establish and maintain program governance processes to ensure compliance with organizational standards.
• Continuously evaluate and refine program management methodologies and best practices.
• Drive lessons learned reviews and implement improvements for future programs.
• Optimize IT department operations by surfacing processes for further automation and potential efficiency improvements.

 Experience:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (Master’s degree a plus).

• 5+ years of experience in leading and managing large-scale IT programs or projects.
• Demonstrated success in delivering complex, cross-functional initiatives on-time and within budget.
• Hands-on experience with both traditional (Waterfall) and Agile/Scrum methodologies.

• Familiarity with IT infrastructure, software development lifecycles, and cloud-based solutions.
• Strong understanding of project management tools (e.g., MS Project, JIRA, Trello, Asana).
• Excellent knowledge of budgeting and resource allocation procedures.

• Exceptional communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong leadership and interpersonal skills, capable of motivating cross-functional teams.
• Solid analytical and problem-solving abilities to anticipate and mitigate risks effectively.

• Previous experience working in an IT service role
• Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management
• PMP, PgMP, or related project/program management certification preferred.

The annualized base salary range for this position in California is $105,000 to $110,000. The base salary offered will factor in internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and relevant experience, among other factors.