Venue IT Intern

Summary of the Role:

The Intern will part of a team that’s responsible for the maintenance, support, and operation of all the technologies that enable all of the critical venue operations.

The person

We’re looking for someone that is resourceful, passionate, and motivated. This candidate should be innovative and fast-thinking to changing requirements and quick to resolve issues. The ideal candidate should also be very detail-oriented and have rigorous attention to detail. At Cosm we embrace these qualities, as we push the boundaries in the immersive space.

Personal Characteristics:

• Problem Solver: You love a challenge and problem-solving is your major trait. Work with the tools on hand to solve unique problems in the unique space.
• Varied Skillsets: You have several different skills from different backgrounds and are able to bring them together to complement each other.
• Technical Curiosity: You should have a good tech background and be interested in the development of new solutions and learning new IT systems.
• Passionate: You love the world of entertainment and technology. You believe in the blending of the two industries and how the two work together in creating new experiences.
• ***Organized: ‘***A place for everything and everything in its place You enjoy having everything clean in order to keep it running at 110%.

Responsibilities:

• Provide on-site first response to all IT-related technical systems and hardware.
• Maintenance and troubleshooting of networks, hardware, and software including but not exclusive to; Point-of-Sale, Kiosks, Ticketing Systems, Kitchen Display Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A/V Systems, and/or consoles.
• Read drawings, technical schematics, diagrams, and checklists
• Conduct operational and functional checks of the show system and equipment
• Communicate and collaborate with internal and external partners
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made
• Respond to requests via instant messaging, email, or radio
• Work with engineers to test fixes and ensure the problem has been adequately resolved

All Internships Include:

• Gain hands-on experience with projects that contribute directly to company goals & building your resume.

• Gain valuable access to Cosm leadership, including our CEO.
• Build your network by connecting with other interns, your intern buddy, teammates and leaders from across the organization.
• Join career skill training sessions on best practices for job applications, recruiting and interviewing.
• Advance your presentation and planning skills.
• An opportunity to win the "Cosm Education & Career Advancement Award," which is a monetary consideration to further your education and expand your opportunities.
• Competitive pay
• Cosm swag bag
• Depending on job location, you will have the opportunity to visit one of our new venues or experience centers (Los Angeles, Dallas, Salt Lake City or Chadds Ford) where you'll see and feel the extraordinary thrill of Cosm content on our dome screen!

Qualifications:

• Junior or Senior at the start of the program.
• Available to work in a Cosm Office (onsite).
• Available to work 20 hours per week during the defined Intern period.
• Legally authorized to work in the U.S.
• Strong communication skills and attention to detail.
• Interest in immersive technology and content.