Waterpark Gate Attendant

SUMMARY: Waterpark Gate Attendants are the front line of operations at the entrance to the waterpark, attending to all guest assistance, daypass check-ins, employee play waivers, and controlling access to the water park. Associates are also responsible for ensuring documentation such as waivers are provided to and completed by their guests and address any balances owed for services or goods.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

• Greeting Guest
• Guest Assistance by phone or in-person
• Answer questions about the waterpark and other resort activities
• Day Pass Check-ins
• Payment collection
• Controlling access to the waterpark
• Preventing Prohibited Item (glass, coolers, outside food, etc.)
• Cleaning work area
• All other duties assigned by manager

SUPERVISORY RESPONSIBILITIES: N/A

EDUCATION and/or EXPERIENCE: Level 2

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 2

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Level 2

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Level 2

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES 

• Able to maintain a bank and operate a point of sale.

QUALIFICATIONS:

• Ability to act independently with little supervision.
• Efficiently handle multiple duties.
• Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, and calculator.
• Requires a good understanding of company policies and procedures. 
• Working knowledge of resort amenities, activities, restaurants, and gift shops.
• Ability to handle stressful situations
• Good attendance and punctual.
• Exhibits professionalism.
• Exhibits good grooming habits.
• Wears the proper uniform.
• Works efficiently.
• Follows all resort and office policies and standard operating procedures.
• Conducts themselves in a professional manner with a positive attitude.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• Regularly stand, and use hands to finger, handle, or feel.
• Occasionally walk, stand, and reach with hands and arms.

Vision Requirements: Close Vision

WORK ENVIRONMENT:

• Occasionally exposed to wet or humid conditions (non-weather), moving mechanical parts, and fumes or airborne particles.

Noise Levels: Moderate