Program Manager, Permanent Housing Services

Role: Program Manager

Reports to: Assistant Director - PBH DTLA

Program: 1603 - Housing Retention

Department: Permanent Housing

Location: 6th St Place - 401 E. 6th St., Los Angeles, CA 90014

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

SUMMARY:

Essential Duties and Responsibilities: 

• Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
• Facilitate weekly team meetings and case consultations utilizing a trauma-informed care lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.
• In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
• Ensure case management staff are linking clients to appropriate services and utilizing a “Whatever It Takes” approach.
• Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, and medical, mental health and substance use services.
• Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.
• Ensure that all Annual Reviews are completed in a timely manner.
  Provide oversite regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.

Qualifications:

• MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
• Minimum of two years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Two years’ supervisory experience managing staff.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Current, valid Driver's License with an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director
• Valid Driver’s license, reliable car, auto insurance, and an acceptable driving record

Work Environment:

• Field (may need to travel) and indoor office environment.
• On occasion, walk or drive to different local sites.
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds.
• This will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.