Senior Program Manager

Job Title: Senior Program Manager
Reports to: Program Director 
Supervises: Support Specialists, Case Managers
Status: Exempt (Salary), Full-Time, Management
Location: Cloverfield, 1751 Cloverfield, Santa Monica, CA 90404
Schedule: Monday-Friday, 9am-5:30pm
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Summary 
The Senior Program Manager, Cloverfield will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work (Monday through Friday 9am to 5:30pm) with the ability to flex their schedule to accommodate oversite of staff working swing and overnight weekdays and all weekend shifts.

Essential Duties and Responsibilities:          
• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
• Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
• Promote opportunities to support critical thinking among team members
• Provide crisis intervention and triage services
• Manage client grievances and ensure timely resolution of client complaints
• Work with the Director to ensure that the physical site is well-maintained and safe
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
• Work with management team to provide on call coverage for emergencies
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
• Work within the CES system to ensure most vulnerable are being matched to best fit housing options
• Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
• Assist with preparing data for reports to funders, and track other data as directed
• Responsible for and overseeing internal site auditing of client’s charts
• Effectively represent agency at funding partner or collaborative meetings
• Provide individual and team supervision, support, and performance evaluations for all direct reports
• Co-Facilitate staffing meetings
• Ensure adherence to agency policies and procedures
• Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
• Incorporate life skills programming and other milieu and enrichments services into the program design
• Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
• Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients

Qualifications:  
1. Bachelor’s Degree in Social Work, Psychology or related field, Masters’ degree in mental health field (Social Work, MFT, or Psychology) a plus
2. Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed
3. At least two years of leadership/management experience preferred in an Interim Housing site preferred
4. Minimum of two years’ experience providing Case Management services to homeless population required
5. Skilled in non-violent crisis intervention
6. Demonstrated knowledge of issues faced by population served
7. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
8. Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
9. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
10. Current, valid California Driver’s License with an acceptable driving record
11. Ability to provide some evening and weekend hours to ensure continuity of care
12. On-call 24/7 a requirement
13. Proficient in Microsoft Word, Outlook, Excel, and database applications
14. Able to obtain and maintain CPR/1st Aid certification

Work Environment: 
1. Field (may need to travel) and indoor office environment
2. On occasion walk or drive to different local sites
3. Regularly required to sit, stand, bend and occasionally lift or carry up to 20 pounds
4. Will necessitate working in busy and at times loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day
7. Able to thrive in a work environment emphasizing teamwork and collaboration
8. Respond in a timely manner in all aspects of communication
9. Work with minimal supervision
10. Perform other duties as assigned