Safety and Engagement Specialist

Title: Safety and Engagement Specialist
Reports to: Senior Program Manager
Location: Turning Point, 1447 16th Street, Santa Monica, CA 90404
Schedule: Monday-Friday, 9am-5:30pm
Status: Full-time, Non-Exempt (Hourly), Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Summary 

As a Safety and Engagement Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.

Essential Duties & Responsibilities

• Provide excellent customer service by engaging and welcoming all participants.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Provide accurate information regarding available Cloverfield, (General services, Inreach) services and hours of operation.
• Collaborate with management, staff and security in maintaining order and smooth flow of services throughout the day.
• Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner
• Be visible on the floor at all times and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility
• Escort or assist all visitors to designated location for scheduled appointments
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
• Monitor and oversee the delivery of donations of food and clothing for Cloverfield; and provide donation receipts to donors.
• Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes
• Attend all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled.
• Other duties as assigned.

Qualifications

• Minimum high school diploma/GED
• Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances
• Minimum of one (1) year experience in a responsible security/customer service position
• Able to lift to 50 lbs. to move items as needed
• Familiarity with non-violent crisis intervention
• Familiarity with Harm Reduction and Trauma Informed Care Practices

Work Environment

• Primarily indoor office environment
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds
• May Necessitate working in busy and loud environment
• May be exposed to elements like cold, heat, dust, noise and odor