Case Manager

Role: Case Manager

Reports to: Assistant Director

Location: The Village, 527 Crocker Street, Los Angeles, CA 90013

Hours: Tuesday - Saturday 8:00am to 4:30pm

Status: Full-Time, Non-Exempt (Hourly), Non-Management 

Summary

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients’ housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing

Essential Duties and Responsibilities

-Serve a caseload of approximately 20 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
-Acts as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
-Maintain current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations.
-Work collaboratively with clients to address barriers to housing, including linkages to income/ benefits, mental health services, physical health services, etc.
-Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
-Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
-Facilitate intakes for individuals who are referred into interim housing
-Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
-Facilitate wellness, enrichment, and life skills groups
-Provide crisis intervention when needed
-Maintain client confidentiality at all times while following agency, state and HIPAA regulations
-Create and maintain accurate documentation of client information in HMIS database and under the program funder requirements
-Participate in case conferences, individual supervision, and other staff meetings
-Work in collaboration with other agency and program staff, in order to coordinate services
-Communicate effectively and in a timely manner with management, peers, and clients
-Participate in evaluation and trainings in order to better respond to client/ community needs

Qualifications

- Bachelor’s degree in a related field, or an equivalent combination of education and experience
- Minimum of 1 year of experience in case management required 
- Experience and ability to demonstrate knowledge of issues faced by the population served
- Knowledge of HMIS databases and the Coordinated Entry System, is strongly preferred
- Skilled in non-violent crisis intervention
-Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
- Strong interpersonal and team-building skills
- Strong knowledge of Microsoft Programs (Word, Excel, Outlook)
- This position requires driving to multiple sites and transporting clients in personal vehicles at times. Candidates for this role must possess a valid drivers license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of the vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes.

Work Environment

1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy or local sites
5. Will be exposed to elements like cold, heat, dust, noise, and odor
6. May need to bend, stoop, twist, and sit throughout the day
7. Perform other duties as assigned