Sr. Program Manager - Lancaster

Role: Senior Program Manager, Kensington

Location: Lancaster, CA (Kensington) 

Setting: Onsite & Remote

Status: Full Time, Exempt (Salary), Management

Benefits: Medical, Dental, Vision, Retirement Planning (403b) + Matching, Holiday Pay, Vacation, Sick Time, Etc. 

Summary

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.

Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.

The Program Manager is responsible for daily oversite of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision to case management team. The Program Manager serves as the primary liaison between the agency’s DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources.

 
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
2. Provide administrative support and oversite to program managers and ensure that they are trained on required documentation and documentation monitoring.
3. Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
4. Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
5. Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
6. Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
7. Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.
8. In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
9. Hire and manage staffing of ICMS team and ensuring staff are adequately trained and abide by all agency and department policies and procedures.

10. Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
11. Ensure case management staff are linking clients to appropriate services and utilizing a “Whatever It Takes” approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.
12. Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.
13. Assist with contract management, including tracking of data related to NPLH reports, monitoring of productivity, and site utilization.
14. Train all new program managers on reporting, billing and administrative requirements to ensure compliance and quality assurance.
15. Perform other duties as assigned.

QUALIFICATIONS
1. MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
2. Licensed preferred, but must be license eligible.
3. Minimum of two years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
4. Knowledge of DHS and DMH contract requirements
5. One year of experience providing direct supervision and management of assigned staff.
6. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
7. Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

 
WORK ENVIRONMENT
1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day