Support Specialist (Wed-Sun, Swing Shift 3:30pm-12am) Samoshel

Role: Support Specialist- (Wed-Sun, Swing Shift 3:30pm-12am)

Reports to: Program Manager

Location: Samoshel, 505 Olympic Blvd. Santa Monica, CA 90401

Setting: Onsite 100%

Schedule: Wednesday to Sunday, 3:30pm-12am

Status: Full-Time, Non-Management, Non-Exempt (Hourly)

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Summary:

We create restorative living environments, where clients can thrive while preparing for permanent housing.
We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
We seek not to recreate punitive systems of control or “power over,” but rather share “power with” the clients, who are the experts in their own lives.
We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

Essential Duties and Responsibilities:

•    Be visible on the floor at all times and actively engage and welcome clients
•    Conduct regular, thorough walk-throughs of the facility
•    Create a supportive environment to ensure client progress towards stability
•    Attend relevant staff meetings, trainings and retreats as scheduled
•    Oversee client cubicle/bed area maintenance in a trauma-informed manner
•    Facilitate a client engagement activities, such as groups or other activities
•    Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
•    Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
•    Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
•    Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
•    Communicate effectively, and in a timely manner, with management, peers, and clients
•    Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
•    Other duties as assigned

Qualifications:

•    High school/GED degree
•    Minimum one (1) year experience in related work
•    Possess effective customer service skills and the ability to handle difficult situations
•    Ability to work independently and think critically
•    Ability to communicate in a language other than English strongly preferred but not required
•    Ability to act in a professional manner regardless of circumstances
•    Commitment to improving the community through empowerment and dignity
•    Familiarity with non-violent crisis intervention
•    Familiarity with issues faced by population served
•    Ability to self-motivate and to appropriately organize and motivate others
•    Computer literate; able to use computerized database system for information management
•    Ability to work as a team member
•    Able to obtain and maintain Food Handlers, CPR and first aid certification
•    Demonstrate an ability to take initiative towards continued professional development High school diploma or GED strongly preferred.

Preferred Qualifications:

•    Skilled in conflict-resolution.

Work Environment 

Team-based environment that focuses on the betterment of program improvement and client care.