Case Manager, Rapid Rehousing- Nest

Title: Case Manager, Rapid Rehousing
Department: Housing
Reports to: Program Manager, Rapid Rehousing
Schedule: Monday-Friday, 8am-4:30pm
Location: The Nest, Downtown Los Angeles, CA 
Status: Full-Time, Non-exempt, Non-management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), etc.
Openings: 5

SUMMARY

The Coordinated Entry system Rapid Rehousing Case Manager will provide field-based services to single adult individuals experiencing homelessness as they transition to stabilizing into permanent housing. The CES RRH Program offers short to mid-term rental subsidies combined with linkages to employment and services in order to end clients' homelessness as well create longer term self-sufficiency. The CES RRH Case Manager primary responsibilities are to implement housing stabilization plans and coordinate linkage to community based services. Housing stabilization often means working with clients on education, employment and life skills needs to ensure housing retention.  Case Managers are also responsible for building and maintaining good working relationships with landlords, management companies, property owners. 
 
ESSENTIAL DUTIES & RESPONSIBILITIES
 
1.     Maintain a case load of up to 20 clients for case management services
2.     Develop effective, trusting relationships with program participants 
3.     Work with clients to implement and update a housing stabilization plan that will maximize housing retention 
4.     Assist clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In Home Supportive Services (IHSS), money management, tenant rights and responsibilities, mental health, benefits enrollment, etc.)
5.     Conduct regular home visits and accompany clients as needed to appointments related to housing stability (e.g. HACLA appointments, doctor’s appointments, court appearances, benefits hearings, etc.)
6.     Provide counseling, instruction, and assistance in the area of increasing independent living skills, life-skills training and financial literacy training to enhance housing stability
7.     Assist client in developing and attaining goals related to education, vocational training, and/or employment
8.     Provide advocacy as to help mediate issues and barriers between landlord and client
9.     Develop and maintain collaborative relationships with partner agencies and service providers within CES to address clients' needs relevant to increasing income, improving daily living skills, and increasing community engagement
10.  Participate in case conferences, tenant meetings, staff meetings, and community meetings as required
11.  Keep up-to-date, accurate, well-written/well documented case notes; complete all documentation and paperwork in a timely manner; prepare clear and thorough assessments and referrals for inclusion in case files and provide supervisor with any and all information requested in the timeframe given
12.  Attend required trainings while seeking out learning opportunities for continued education; staying up-to-date on best practices in ending homelessness and client car
13.  Submits accurate and timely documentation for monthly financial assistance requests
 
 
QUALIFICATIONS

1. High School Diploma, GED, or Equivalent required
2. Bachelor’s degree in related field (Social Work, Community Organizing, or other Human Services) and one years’ full-time experience working with the homeless, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience preferred
3. Knowledge of homeless social service providers and Coordinated Entry System
4.  Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner
5.  Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
6. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
7. Able to work effectively with a wide range of constituencies
 
Preferred Qualifications
1.    Bilingual (English/Spanish)
 
WORK ENVIRONMENT

1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day