Clinical Case Manager, ODR

Job Title: Clinical Case Manager – Jail Program (ODR)
Location: 222 S Hill St 7th Floor Los Angeles, CA 90012 
Program: ODR-The N3ST 
Department: Housing Department
Reports To: Program Manager 
Status: Hourly / Non-Exempt
Schedule: M-F 8:00 am -4:30 pm
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY

In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the Clinical Case Manager will provide Intensive Case Management Services (ICMS) to clients recently released from jail who are experiencing homelessness. The Case Manager will assist with coordinating client’s release and help them attain permanent supportive housing in the community.

The ODR Clinical Case Manager will work with clients to provide intensive field-based case management to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
2. Maintain weekly contact with all clients and document contact in County approved database
3. Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
4. Link clients to appropriate medical, mental health, substance abuse, and vocational resources
5. Assist clients in obtaining all benefits to which they are entitled
6. Participate in court hearings and submit court progress reports
7. Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment
8. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
9. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
10. Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
11. Maintain confidentiality of client files per HIPAA and all applicable guidelines
12. Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
13. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
14. Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
15. Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
16. Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
17. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings

QUALIFICATIONS

1. Master’s Degree in a mental health field (social work, psychology, counseling etc.)
2. Registered with the CA Board of Behavioral Sciences or ability to do so within the first 6 months of employment.
3. Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
4. Able to transport clients in your vehicle
5. Experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience
6. Demonstrated knowledge of case management preferred
7. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
8. Skill in non-violent crisis intervention
9. Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
10. Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills
11. Able to obtain and maintain CPR/1st Aid certification
12. Minimum 30 WPM typing speed preferred

PREFERRED QUALIFICATIONS

1. Master’s Degree in a mental health field (social work, psychology, counseling etc.)
2. Registered with the CA Board of Behavioral Sciences or ability to do so within the first 6 months of employment.

WORK ENVIRONMENT

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day