High Value Field Manager

The Position

EXL’s Castle High Value business provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers and is the recognized leader in the industry. Castle High Value is looking for an ambitious professional to join our Team as a High Value Field Manager.

The High Value Field Manager is responsible for operational results within a specified geography. The High Value Field Manager maintains control of time service, acquisition costs and production levels, monitors quality, and interacts with clients in their geographic region in a manner that is consistent with company policies, procedures, and standards. The Manager also assigns work and is responsible for Field Consultant performance for their territory. The High Value Field Manager works as an integral part of the Castle High Value Management Team and contributes meaningfully to our organizational mission and internal goals.

Why Apply?

· Superb training and professional support
· Work from home
· Competitive salary and benefits (three weeks paid vacation)
· Excellent culture and team
· Career advancement opportunities

Responsibilities

· Daily management of work in territory
· Assign work to Field Consultants per company guidelines.
· Maintain a staff of Field Consultants who can meet company’s and customers’ quality and professionalism standards.
· Meet company time-service objectives for region.
· Adhere to budget guidelines for region, including acquisition costs and SLAs
· Meet regional production goals.
· Meet performance and metrics standards of region
· Interact with clients/customers and maintain customer relationships
· Monitors phone calls and e-mails and responds to all communications in a timely manner.
· Performs other duties as assigned.

Qualifications

· Excellent working knowledge of inspection rules and applicable state regulations.
· Knowledge and expertise in technical areas of the inspection process.
· Set timelines for completion of training material.
· Ability to multitask and handle time sensitive urgencies.
· Must have excellent written and oral communication skills as well as excellent organizational skills.
· Bachelor’s degree in related field or equivalent experience (e.g., 3-5 years completing insurance inspections or working as Risk Manager)
· Manager and Field Specialist experience with OSI/Castle preferred

Other Duties:

· Demonstrate the highest degree of professionalism to stakeholders in the survey process as well as to colleagues
· Ability to manage multiple projects at once and handle time sensitive urgencies
· Knowledge in use of computer equipment, software (esp. Excel), and general office equipment
· Strong analytical skills and resourcefulness
· Lead by example and always improve: The successful High Value Field Manager will not only be open to improvement, but will self-identify where professional development is needed, and will set goals to drive improvement and professional growth without being asked. Will share these objectives with their manager during periodic One-on-One sessions

#1 Industry: Insurance (P&C)

#2 Team: Operations Management