Home Health Services - Administrative Assistant

PURPOSE OF THE JOB
To provide administrative support for Care Management and Home Care.

DUTIES/RESPONSIBILITIES
Care Management
•    Greet and assist residents and or guests.
•    Answer the phone and take messages and provide basic information about Care Management.
•    Keep Care Managers assignments updated as directed.
•    Update and post Admission/Discharge list daily. 
•    Update Client/Resident face sheet and pertinent information as needed
•    Assist with organizing educational programs and marketing 
•    Distribute and track any Staff mail and communications
•    Assist with projects as requested by Director of Care Management
•    Pick up and deliver residents mail as requested.
•    Assist with Fire Drills
•    Provide appropriate departments with updated information i.e. MD visit outcome, transportation requests
•    Conducts oneself with the highest degree of honesty and integrity in every interaction.
•    Demonstrates a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.
•    Demonstrates respect and compassion in every interaction
•    Assist with scheduling and coordinating appointments/Transportation.
•    Order office supplies.
•    Assist with processing LTC insurance claims as assigned.
•    Communicate with healthcare providers and patients.
•    Perform all other duties as assigned by DOCM
 
Home Care
•    Drop off/pick up mail from Front Desk.
•    Answer Homecare phone
•    Update changes, as needed, in phone directory, face sheets, closing of file, initiate files for new residents, changes to resident files, etc.  
•    Order office supplies and med boxes, as needed.
•    Update staff list from new hire, separated or change of status emails from Human Resources.  Send updated staff list to Administrator of Strategic Health Initiatives.
•    Billing for all LTC policies and facility
•    Perform all other duties as assigned by DHCBS

QUALIFICATIONS
Education:  
•    Minimum high school diploma or equivalent, with specialized training.  
Experience: 
•    Minimum three years administrative employment experience.  
General:
•    Must have strong organization and planning skills.  
•    Must be a detail-oriented person and able to perform duties with great accuracy on a daily basis.
•    Must have excellent personal skills, demonstrating the ability to conduct oneself in a non-controversial style; a style that inspires the respect of others and promotes a sense of trust in the individual’s competence.  
•    Must have good communication skills, speaking, writing, and listening.
•    Must be fluent in English.
•    Must have excellent computer skills.
•    Must be proficient with Microsoft Office programs with emphasis on Excel, Outlook, PowerPoint, Publisher, and Word, with the ability to learn and use proprietary software as required.  
 
CERTIFICATES/LICENSES/REGISTRATIONS
•    This position does not require any certificate/license/registration.
 
PERSONAL REQUIREMENTS
•    Support Plymouth Harbor’s mission, striving daily to ensure the best possible outcomes for the health and well-being of residents and staff.  
•    Maintain high personal standards for performance and encourage others to do the same.
•    Must be able to get along with others and work as a team player.
•    Maintain confidentiality in all Plymouth Harbor, resident, and team member matters.  
•    Use good judgement and make independent decisions when circumstances warrant such action.
•    Work harmoniously with all persons residing in, employed by, or associated with, the organization.  
•    Be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.  
•    Wear Plymouth Harbor team member i.d. badge at all times when on duty.  
•    Abide by the dress and grooming guidelines established for the department and possess good personal hygiene habits.