eCommerce Manager

eCommerce Manager

Join Our Dynamic Team at Klein Tools!

Klein Tools is a fast-paced, innovative, and results-driven company that launches hundreds of new products every year. We are looking for an enthusiastic eCommerce Manager who’s ready to elevate our online presence and drive impact! If you’re passionate about optimizing digital experiences, leading cross-functional initiatives, and delivering financial success, this opportunity is for you.

About the Role:
The eCommerce Manager will spearhead the optimization of our online product portfolio and shopping experience to maximize revenue and conversions. You will play a pivotal role in defining sales strategies, launching new products, refining promotional campaigns, and working with various departments to achieve collective success.

What You’ll Do:

• Category Ownership: Take charge of specific product categories to ensure optimal online representation, strong conversions, and financial performance.
• Drive Campaign Success: Define, build, and evaluate ad spend campaigns for maximum ROI, nurturing a continuous learning environment.
• Customer Insights & Web Analytics: Leverage data to understand customer interactions, identify risks and opportunities, and implement strategic improvements.
• Accuracy & Consistency: Ensure that all website content, creative assets, promotions, and product details are accurate and consistent with brand standards.
• Collaborate & Align: Work cross-functionally with Product Management, Marketing, Logistics, and executive management to align on strategic product launches and enhancements.
• Actionable Insights: Identify and propose solutions to revenue blockers while constantly seeking ways to enhance eCommerce operations.
• SEO Optimization: Improve search engine optimization by reviewing analytics and making strategic updates.
• Fulfillment Excellence: Collaborate with Supply Chain and Logistics teams to exceed fulfillment expectations.

Qualifications:

• Bachelor’s degree in Sales, Business Management, or a related field.
• A minimum of three (3) years of eCommerce experience, preferably focusing on managing 1P relationships with Amazon via Vendor Central. Experience with Seller Central (3P) is a plus!
• Proven skills in data and performance analysis using Microsoft Excel; experience with Adobe Analytics or Google Analytics is a bonus.
• Strong communication skills, creative thinking, and meticulous attention to detail.
• Experience managing category financials and forecasting is preferred.
• Project management skills with the ability to adapt to changing priorities and drive results.
• Must be bondable and hold a valid driver’s license, with the ability to travel at least three (3) days per month.

Physical Requirements:
Occasionally required to stand, walk, or sit; use hands to handle objects or controls; climb stairs; balance; stoop, kneel, crouch, or crawl; and communicate effectively. Occasionally lift and/or move objects up to 25 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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