IT Application Manager

Position: IT Application Manager (Hybrid Remote)

The IT Application Manager is responsible for managing the design, implementation, and maintenance of our IT infrastructure, systems, and networks. Day to day responsibilities consist of: Active Directory user management, planning, design, and deployment of robust IT infrastructure, including servers, storage, network components, and cloud-based solutions, point of escalation for all engineers and maintaining communication with customers and technical teams. Oversee patch management, compliance, and incident response. Provide site and application documentation and successfully complete special projects as assigned by managers.

Location: 135 West 50^th Street • New York, NY 10020

Minimum Qualifications:

• Bachelor of Science in Business Administration, MIS, or equivalent discipline with 7+ years’ experience with Microsoft Active Directory design and management, IT infrastructure management, system administration along with Windows desktop, server level 2 support, or satisfactory combination of education and experience.
• Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills.
• Team player. Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.
• Take initiative, and response to time-sensitive situations are essential, along with discretion and good sense in dealing with clients
• REQUIRED CERTIFICATION: A+, Network+, Security+, Microsoft 365 Administrator.

IT Application Manager Principal Responsibilities:

1. Lead the planning, design, and deployment of IT infrastructure, including servers, storage, network components, and cloud-based solutions.
2. Mitigates risks and identifies security measures to safeguard data, networks, and systems from potential threats and breaches, and ensure scalability, reliability, and high availability of the IT infrastructure to meet current and future business needs.
3. Lead the administration, configuration, and optimization of various operating systems, applications, and databases.
4. Provide expert technical support to resolve complex IT issues, collaborating with cross-functional teams as needed. Respond to and resolve all escalated desktop, server, and network issues. Point of escalation for all Tier 1/2 engineers providing support and technical expertise.
5. Expert level Management and Monitoring of Active Directory, DNS, DHCP, Windows Shares, Antivirus, and backup servers. Patch Management of Servers and Workstations in Domain.
6. Create and maintain standard operating procedures and client-related documentation. Assist Director of Information Technology with program site upgrades or IT requirements for new building construction.
7. Stay up to date with emerging technologies and trends, evaluating their potential benefits to the organization. Actively participate as a strategic member of the technology team, including contributing to team meetings and providing technical support for our managed service clients.

Employees receive an exceptional benefits package including:

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance,
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and rolls over from year to year. In addition;
  • Paid Birthday Holiday

And much more…

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about 

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.  Apply today!