Health & Wellness - Resident Services Coordinator

PRIMARY JOB DUTIES:

Practice The Sage Way – We Care Values

• Work as a Team – Willingly cooperates, assists others and works collaboratively.
• Exceptional Service Always – Consistently provides excellent service to all residents and colleagues. Demonstrates the “culture of yes” in words and actions.
• Commitment to the Sage Community – Understands Sage Senior Living’s mission and lives the “We Care” core values. Does whatever it takes to get the job done.
• Anticipate Residents’ Needs – Ensures that Residents’ needs are met by proactively responding to care and service requests.
• Respect for Residents, their Families and Each Other – Ensures all interactions with Residents, Family Members and Colleagues are in a caring and non-judgmental manner. Demonstrates fairness, empathy, and compassion in actions and communications with others.
• Exercise Common Sense – Makes decisions based on Sage Senior Living Core Values, within one’s scope of job responsibility and what is best for residents.

   Management and Leadership

• Manage the Health & Wellness ancillary staff, including Medical Technicians and Resident Assistants.  Responsible for interviewing, hiring, scheduling, employee training and development, performance management and policy and procedure development and compliance.

• Develop, monitor, and adjust work schedules to ensure adequate staffing to meet service standards and budget. 

• Manage associate call-outs and ensure coverage, including covering shifts personally as needed. 

• In partnership with the Health & Wellness Director, ensures that Medical Technicians and Resident Assistants meet competency requirements. 

• Ensure that staff is delivering superior personalized care to residents and demonstrating the We Care values.

Culture and Human Resources

• Conduct routine rounds of the community to ensure that the appropriate level of care is being delivered to residents.

• Participate in initial and ongoing resident assessments to help identify needs and changes in condition, assist in the development of the resident care plan, and participate in regular resident and family meetings

• Coordinate with Marketing staff, families and residents to facilitate the move-in process. 

Risk Management and Compliance

• Partner with Health & Wellness Director to ensure that all medication administration complies with corporate and state standards.
• Responsible for ensuring staff are compliant with resident safety and confidentiality standards according to HIPAA guidelines.
• Partner with Health & Wellness Director to ensure that the Health & Wellness department is in compliance with all federal and state regulations.

Financial Management

• Maintains appropriate inventory levels and manages ordering and stocking of supplies for resident care. 

• Prepares supply billing documentation in a timely manner to ensure resident invoices accurately reflect activity.

• Responsible for payroll reporting for all Health & Wellness staff, including nursing staff. 

Documentation and Reporting

• Ensure that Resident Assistant and Medical Technician staff are following all documentation protocols for daily care, emergency care, monthly reports, charting, and medication management.

• Optimize utilization of electronic health record (EHR) system and life safety system technology and utilize reporting systems to monitor resident care and staff performance.   

QUALIFICATIONS:

Education:      

Associate’s Degree required, preferably in a health care, social science, or business discipline

Bachelor’s Degree preferred

Experience:

Minimum of three years’ related experience in personal and/or long term care required with at least one year of supervisory experience managing shift work desired. 

Skills:

Highly committed to service, care, and hospitality. Demonstrated leadership, organizational, financial, and team development abilities. Strong interpersonal and communication skills.  Proficient in Excel, Word, and PowerPoint.

Able to naturally engage with families, residents, leadership team and employees—with an approachable attitude, assertive posture and open demeanor.

Licensures and Certifications:

Department of Public Welfare Direct Care certification.

Current First Aid and CPR certifications.