Dining Services - Server

JOB TITLE:      

Server

PROPERTY:     

Village Crossing

DEPARTMENT:

Dining Services

REPORTS TO:

  Dining Room Assistant Manager and/or Director of Dining Services

FLSA STATUS:

Non-Exempt 

   POSITION SUMMARY:

The Server provides safe, quality, dining room service to residents and guests in accordance with service standards, and also assists with the set up and cleaning of the dining room.

These activities will fulfill the SageLife Mission and demonstrate the We Care Values and the Sage Associate Promise.

OUR WE CARE VALUES

   Work as a Team

   Exceptional Service Always

   Commitment to the Sage Community

   Anticipate Residents’ Needs

   Respect for Residents, their Families and Each Other

   Exercise Common Sense

SAGE ASSOCIATE PROMISE

Live the Values

Be Welcoming

Be Helpful

Be Conscientious

Be Accountable

Be Open

Take Pride in My Work & Myself

PRIMARY JOB DUTIES:

1.     Practice The Sage Way and Live the Values – Commit to and demonstrate the We Care Values & Sage Promises

·       Work as a Team – Willingly cooperates, assists others and works collaboratively. Receives feedback and training with an open mind and willingness to improve performance.

·       Exceptional Service Always – Consistently provides excellent service to all residents and colleagues. Demonstrates the “culture of yes” in words and actions. Maintains a professional appearance and demeanor.

·       Commitment to the Sage Community – Understands SageLife’s mission and lives the “We Care” core values. Does whatever it takes to get the job done.

·       Anticipate Residents’ Needs – Ensures that Residents’ needs are met in a timely manner by proactively responding to care and service requests. Be conscientious – take initiative to identify and communicate issues.

·       Respect for Residents, their Families and Each Other – Ensures all interactions with Residents, Family Members, Guests and Colleagues are in a welcoming, caring and non-judgmental manner. Demonstrates fairness, empathy, and compassion in actions and communications with others.

·       Exercise Common Sense – Makes decisions based on SageLife Core Values, within scope of job responsibility and what is best for residents. Takes responsibility for words and actions and takes pride in one’s work and oneself. Demonstrates commitment to excellence, safety and cleanliness.

2.     Serve food and beverages to residents and guests; in accordance to department training, answering questions about the menu and making recommendations.

3.     Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

4.     Pre-bussing and cleaning tables after residents and guests have finished dining.

5.     Perform general cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, and taking out trash.

6.     Ensure that residents receive appropriate food choices for any special dietary needs (diabetic, low salt, etc.).

7.     Assist with special events and social hours.

8.     Works with a noticeable sense of urgency.

9.     Follows all departmental and county/state food safety guidelines, such as hairnets, gloves, hand washing, labeling & dating.

10. Keep current with state and facility required annual training.

11. Perform other duties as assigned.

QUALIFICATIONS:

Education:

High school or GED equivalent.

Experience:

One year of experience as a server (preferred).

Skills:

Excellent interpersonal and communication skills.

Able to speak, read, and understand English at a 12th grade level or higher.

Must be able to work well in a team environment and work calmly and effectively under pressure.

Licensures and Certifications:

Current First Aid and CPR certifications preferred.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Able to lift, push, pull, and/or carry up to 25 lbs without assistance.

Able to hear, speak, bend, stoop, stand, reach as needed.

Able to walk up and down four flights of stairs.

Able to carry out responsibilities according to company or state guidelines and with limited or no supervision.

Other Requirements:

Able to stay beyond scheduled shift in the event of an emergency or inclement weather.