Concierge - Full Time and Part Time

JOB TITLE:       

Concierge

PROPERTY:      

The 501 at Mattison Estate

DEPARTMENT:

Administration

REPORTS TO:

Business Office Manager

FLSA STATUS:

Non-Exempt 

   POSITION SUMMARY:

The Concierge is the official representative of the community, responding to all inquiries and requests at the Front Desk, and greeting all visitors to the community.

These activities will fulfill the SageLife Mission and demonstrate the We Care Values and the Sage Associate Promise.

   OUR WE CARE VALUES

   Work as a Team

   Exceptional Service Always

   Commitment to the Sage Community

   Anticipate Residents’ Needs

   Respect for Residents, their Families and    

   Each Other

   Exercise Common Sense

SAGE ASSOCIATE PROMISE

Live the Values

Be Welcoming

Be Helpful

Be Conscientious

Be Accountable

Be Open

Take Pride in My Work & Myself

PRIMARY JOB DUTIES:

1. Practice The Sage Way and Live the Values – Commit to and demonstrate the We Care Values & Sage Promises
2. Greet residents and visitors when they enter the community.
3. Answer the telephone, and handle all inquiries. Conduct building tours if necessary.
4. Ensure that an organized, welcoming, and clean environment is maintained in the lobby and community rooms on the first floor.
5. Monitor safety and security of the building to include emergency calls and door security system.
6. Keep current with state and facility required annual training.
7. Perform other duties as assigned.

QUALIFICATIONS:

Education:

High school or GED equivalent.

Experience:

Two years in a customer service role.

Skills:

Strong organizational and excellent interpersonal and communication skills. Proficient in Excel and Word.

Able to speak and understand English at a 12^th grade level or higher.

Licensures and Certifications:

Current First Aid and CPR certifications preferred.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Ability to hear, speak, bend, stoop, stand, reach, push, and pull as needed.

Ability to walk up/down up to seven flights of stairs.

Able to sit continuously.

Other Requirements:

Professional attire required.

Able to stay beyond scheduled shift in the event of an emergency or inclement weather.