IT Analyst

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.  Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds.  Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.  We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers.  Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

Due to an upcoming retirement, we are looking for a Systems Analyst to perform system security, end-user assistance, and data & operational analysis within Trident, our in-house business/maintenance/wood system.

Principle Responsibilities

• Maintain system security/permissions
• Update approval rules
• Maintain alternate approvers
• Maintain distribution list accuracy
• Perform system changes required with new employees, terminations, or changes of position, including changes to approval rules, permissions, inquiries, open records, etc.
• Address user questions and troubleshoot systems issues
• Assist users in submitting tickets to request system changes, including working with users and programmer to clarify requirements, test after program changes are made, etc.
• Review tickets from other mills to discuss impact with local users
• Assist users in testing and approving pilot builds for completed tickets
• Assist users with data integrity – identify concerns, investigate, monitor & train users to correct
• Assist users with writing inquiries to gather data
• Assist with Semi-Annual review and audits
• Monitor daily reports to identify potential issues with the report scheduler
• Assist with after-hours emergencies as needed
• Other duties as assigned.

Basic Qualifications

• Associate degree in an IT related field
• 1-3 years of experience in data analysis in a manufacturing environment
• Must be authorized to work in the U.S
• Must work on-site – this is not a remote or hybrid position
• Most possess a valid driver's license

Preferred Qualifications

• Bachelor’s degree in an IT related field

Knowledge, Skills & Abilities

• Must have strong computer skills
• Must be detailed oriented
• Must possess effective communication skills
• Ability to multi-task and prioritize effectively
• Ability to work well under pressure and within time constraints

All qualified applicants must apply at Careers.packagingcorp.com to be considered.

PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.