Case Manager

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

THE ROLE: We are seeking a bilingual Housing Coordinator to support the WA MASS Migrant Housing Services program by managing housing logistics for asylum seekers and migrants. The Housing Coordinator will be responsible for securing emergency, transitional, and permanent housing, providing housing orientation, and working with landlords and community partners to ensure successful housing placements.

ESSENTIAL DUTIES:

Under the direction of the Program Manager, the Coordinator will:

· Identify and secure housing for asylum seekers and migrants, including emergency shelters and transitional housing.

· Coordinate rent payments with landlords, ensuring timely and accurate disbursement of funds.

· Maintain accurate ledgers and financial records for housing payments, including tracking rental assistance and subsidies.

· Provide clients with housing orientation, explaining tenant responsibilities and ensuring they understand their rights.

· Assist clients with applying for housing subsidies and other housing-related benefits.

· Develop and maintain relationships with housing providers, landlords, and partner agencies.

· Track and document housing placements, rent payments, and housing-related expenses.

· Support grant reporting by providing housing-related financial data and outcomes to the Grant Manager.

· Communicate clearly with clients and service providers, ensuring language barriers are addressed through interpreters if needed.

· Ensure strict adherence to confidentiality standards, following HIPAA guidelines.

· Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Bachelor’s degree or equivalent work experience in a relevant field.

· Minimum of 2 years of experience in housing coordination, property management, or social services.

· Experience working with refugee, immigrant, and migrant communities.

· Strong understanding of financial ledgers and rent payment coordination.

· Knowledge of tenant rights and housing regulations in Washington State.

· Excellent communication skills, with the ability to read, write, and speak English.

· Proficient in Microsoft Office (Excel, Word) and able to manage documentation and financial reporting.

· Ability to travel throughout the Puget Sound area as needed.

· Bilingual in English/Spanish

LANGUAGE SKILLS: Ability to read, write, and understand directions. Must have the ability to write memos and other basic correspondence. Ability to effectively present information and respond to questions from employees, clients, and the general public. Must have excellent communication skills with the ability to read, write, and speak English and Spanish.

REASONING ABILITY: Ability to interpret and convey a variety of instructions furnished in written, oral, diagram, or schedule form, although it is expected that the employee will be able to anticipate and initiate activities that are reoccurring.

CERTIFICATES, LICENSES, REGISTRATIONS: Frequent travel throughout Puget Sound area. Requires a valid Washington State Driver’s License and auto insurance.

THE PERKS:  We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.  Vacation includes up to 2 weeks in the first year.  Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year.  A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.  Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team.  Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.