Case Manager (Multilingual)

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

THE ROLE: This position assists and supports refugee clients to help them resettle and integrate into their new community. This role involves providing resources and support to help refugees achieve self-sufficiency.

ESSENTIAL JOB FUNCTIONS:

• Maintain case management for refugee clients in accordance with state and federal funded contracts
• Work with clients to develop strengths-based service plans to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers
• Connect clients with community networks and support systems to ensure their long-term integration into the community (this may include working closely with volunteers who are supporting clients)
• Provide transportation for clients, including scheduling medical transportation or ensuring clients understand and has access to public transportation, to attend required appointments and ensure that language access is provided at these appointments
• Provide in-home services to refugees including case management, needs assessments, cultural orientation, education, crisis support, information and referrals as needed.
• Keep in regular contact with active cases per contractual requirements, including home-visits, office meetings, community orientation, and phone calls
• Maintain organized case files, complete accurate progress notes for all services provided, submit necessary reports in a timely manner, and keep shared tracking forms up to date
• Coordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providers
• Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary
• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.
• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.
• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education and/or Experience: High school diploma or equivalent is required.

Transportation: This position requires reliable transportation for business purposes, such as between work locations and community settings. This position is responsible for driving clients in a personal and/or agency rental.

Language Skills: Excellent communication skills with the ability to read, write, and speak in English and Dari and Pashto languages.

Clearance: Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’s license and auto insurance are required.

THE PERKS:  We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.  Vacation includes up to 2 weeks in the first year.  Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year.  A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.  Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer. 

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team.  Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.