190 - Special Assets - Collection Specialist

For more than a century, First United has served the financial needs of our personal and business
customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities,
seek to understand what drives our customers and create customized solutions to meet their needs.
Our mission is to enrich the lives of our customers, coworkers and shareholders through an
unparalleled commitment to the client experience and passionate involvement in the community.

190 - Special Assets - Collection Specialist

Job Reporting Relationships

 

            Supervised by:            Special Assets Manager

 

            Supervises:                  None

 

Basic Qualifications

 

Education/Training:  A high school diploma or equivalent; obtain and maintain appropriate Bank Product Knowledge Certification.

 

Skill(s):  Proficient reading, writing, and grammar skills; strong phone skills and the ability to work effectively with customers; proficient mathematics skills; proficient interpersonal relations and communicative skills; a thorough knowledge of regulations affecting the resource recovery function; proficient PC skills; visual and auditory skills; ability to lift items weighing 50 lbs. or less; valid driver’s license.

 

            Experience:  A minimum of one (1) to three (3) years related banking experience,    

            required; or one year collections experience, preferred.

 

General Responsibilities

 

Responsible for performing collection and administrative duties to support the resource recovery function; achieving annual goals as established within the Special Assets/Collections Department; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for the resource recovery function; communicating with appropriate personnel; responding to inquiries or requests for information; maintaining appropriate records and providing assigned reports.

 

Essential Duties

 

1. Performs collection and administrative duties to support the resource recovery function of which the following are illustrative:

 

1. Communicates with delinquent borrowers or deposit holders in attempting to obtain delinquent payments or overdrawn accounts, using various means of contact such as telephone and letters; utilizes effective human relations skills and various forms of persuasion to present a positive bank image in an already negative situation, to tactfully but firmly collect payments.

 

2. Locates customers with whom the Bank has lost contact; tactfully and resourcefully tries to probe for information leading to the location of the delinquent customer.

 

3. Per Regulations, notifies customer of his/her rights, amount due and timeframe for compliance; also informs customer of any further obligation, if applicable.

 

4. Utilizes methods of resource recovery under terms of the loan contract, depending on the feasibility and applicability of each case if initial recovery attempts do not secure required payment; extends due dates or refers customers to proper lending personnel for refinancing of delinquent loans; repossesses collateral on secured items if the delinquent situation requires such action.

 

5. Analyzes the borrower's financial situation and counsels the borrower concerning possible options; recommends adjustment procedures to be followed or appropriate action to be taken.

 

6. Recommends transfer of loans to non-accrual status as warranted.

 

7. Advises liquidation and restructuring strategies, where appropriate.

 

8. Recommends charge off of uncollectible accounts.

 

9. Obtains credit reports, internal reports, and other types of additional information where applicable.

 

10. Contacts “Bad Check” customers at regular intervals to clear the accounts.

 

11. Files Request to Enter Suit and files criminal charges as necessary; provides follow up on all suits.

 

12. Coordinates with attorney’s, realtors, credit counselors, servicing representatives, and internal Company personnel to facilitate collection activities.

 

13. Takes action as appropriate to mitigate the bank’s exposure.  Revokes ATM/Check Cards on those overdrawn accounts.

 

14. Suspends and/or terminates past due lines of credit.

 

15. Documents calls, attempted calls and other account-related activities to customers and third parties thoroughly on the collection system to maintain current account status.  Schedules accounts for follow-up.

 

16. Establishes and maintains records relating to delinquent loan accounts; updates delinquent account files within the collection system.

 

17. Reviews bank records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited; evaluates payments (regular and irregular) being made on delinquent accounts and determines how the payment will be applied, i.e., principal, interest, escrow, and late charges, or payment is unacceptable.

 

18. Contributes to the soundness of the bank’s portfolio through prompt collection of delinquent accounts.

 

19. Maintains control over delinquencies with respect to a satisfactory percentage of past-due accounts as determined by annual goals.

 

20. Contributes to the Bank's growth and customer satisfaction by helping customers to resolve problems with their banking transactions.

 

21. Performs floor plan audits as assigned by the Special Assets Manager.

 

22. Customer visits and property inspections to be performed as needed.

 

23. Represents the bank at court proceedings as necessary.

 

24. Performs other related duties as assigned.

 

2. Achieves annual goals assigned to the Collector.

 

3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.

 

4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

 

5. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.

 

6. Communicates with management and staff personnel in order to integrate goals and activities.

 

7. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc., within given time frames and within established policy.

 

8. Maintains appropriate records and provides assigned reports.

 

9. Maintains a basic knowledge of state and federal regulations relative to the collection process, as well as ongoing familiarity with changes in laws & regulations.

 

Ancillary Duties

 

1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
2. Ability to work occasional hours outside of regular weekly business hours.

 

Job Location

 

                        Operations Center

                        Travel to various outside locations

 

Equipment/Machines

 

1. Telephone
2. Automobile
3. PC/Computer keyboard
4. Printer
5. Calculator
6. Fax machine
7. Copy machine
8. Scanner

 

 

Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked.  After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee’s sick time accrual.  Sick time will begin accruing effective on the employees first year anniversary up to 120 days.  At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit.

Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1^st year of employment.

12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment.  Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance.

 

This position is an hourly position eligible for overtime.

 

Hourly Range

Minimum: $15.00

Maximum: $28.87

 

 

First United Bank & Trust is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. First United Bank & Trust is a drug-free workplace.