LINE COOK-TERRAMOR

ABOUT TERRAMOR OUTDOOR RESORTS

Terramor Outdoor Resorts is the newest business venture of Kampgrounds of America, Inc. (KOA). KOA is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including franchised and company-owned properties. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

Terramor Outdoor Resorts (Terramor) is a brand offering luxury outdoor hospitality. The resort has high-end accommodations of canvas and hard-sided tents, a lodge with food and beverage, onsite nature trails and a pool and hot tub. Currently, there is one open and operating Terramor located in Bar Harbor, Maine, however KOA is building multiple new resorts across North America.

REPORTS TO

Resort General Manager, Food & Beverage Director, and/or Operations Manager

POSITION SUMMARY

Responsible for the preparation and presentation of food to Terramor standards as well as helping to facilitate the timely service of food to the customer.

SPECIFIC DUTIES

• The set-up and breakdown of work stations with the needed ingredient and cooking equipment.
• Pleases customers by providing a pleasant dining experience.
• Serves meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen.
• Executes cold food production in accordance with standards of plating guide specifications.
• Attends to the detail and presentation of each order.
• Places and expedites orders.
• Prepares ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals.
• Completes hot meal preparation by grilling, sautéing, roasting, frying, use of the pizza oven and broiling ingredients and assembling and refrigerating cold ingredients.
• Adheres to proper food handling, sanitation, and safety procedures; maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required; and maintains appropriate dating, labeling, and rotation of all food items.
• Stores leftovers according to established standards.
• Clean-up of work space and service items.
• Ensure that all food and beverages are prepared and served per Terramor’s standards of quality while complying with all federal, state and county code laws as they pertain to the serving of food and alcoholic beverages. 

• Promote the restaurant/bar by possessing working knowledge of all menu items, daily specials and featured promotions.

• Carry out the daily, weekly and monthly cleaning programs as established by the Resort Manager, Food & Beverage Director, and/or Operations Manager, being sure to adhere to all federal, state, local and Terramor health and cleanliness standards.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

SECONDARY DUTIES

• Assist in cleaning public areas inside and outside the main lodge.

• Answer guest questions about things to see and do in the local area.
• Deliver items to tents as requested by guests.
• Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other restaurant equipment.

EXPECTED RESULTS

• All food is prepared to Terramor standards to meet and exceed customers’ expectations.
• All areas of the food and beverage operation are clean, properly stocked and well maintained.
• Adherence to all Terramor, federal, state and local standards and codes.
• Professional attitude dedicated to serving the need of our guest with a willingness to exceed guest expectation.

JOB QUALIFICATIONS

• Hear and speak the English language fluently
• Good verbal and written communication skills
• Knowledge of various restaurant equipment and ability to use such equipment
• Ability to work in a fast-paced environment
• Follows instructions, responds to management and takes responsibility
• Neat and clean appearance
• Ability to work nights, weekends, and holidays and cover shifts when needed
• Good working knowledge of accepted sanitation standards and health codes.
• Excellent customer services skills
• Prior food and beverage experience
• Ability to maintain confidentiality

PHYSICAL REQUIREMENTS

• Must be able to lift and carry up to 50 pounds occasionally and 25 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Long periods of standing (80%), bending and kneeling

• Requires the use of hands/fingers to handle or feel
• Ability to work in hot, humid, cold and wet conditions

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.