This position is for May-October 2025. Seasonal employee housing on site is available.

ABOUT TERRAMOR OUTDOOR RESORTS

Terramor Outdoor Resorts is the newest business venture of Kampgrounds of America, Inc. (KOA). KOA is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including franchised and company-owned properties. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

Terramor Outdoor Resorts (Terramor) is a brand offering luxury outdoor hospitality. The resort has high-end accommodations of canvas and hard-sided tents, a lodge with food and beverage, onsite nature trails and a pool and hot tub. Currently, there is one open and operating Terramor located in Bar Harbor, Maine, however KOA is building multiple new resorts across North America.

REPORTS TO 

Assistant General Manager and/or Guest Services Supervisor

POSITION SUMMARY

Responsible for greeting and assisting with registering guests, being the point of contact for all PM guest service needs and ensuring that the resort is kept clean and orderly.  Role will be responsible for maintaining a safe and peaceful environment during the night.

SPECIFIC DUTIES

• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper Terramor uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concern.  Report all customer problems, requests or complaints to the Resort Manager, Guest Services Supervisor and/or Operations Manager.
• Follow all Terramor guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
• Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by management for all areas of the main Lodge.
• Work closely with Front Desk, Housekeeping, Restaurant and Grounds Departments to secure and deliver items to guest tents in timely manner.
• Ensure all guests follow established resort rules and regulations and tour the resort buildings, facilities and grounds on a regular basis to ensure Terramor standards are being met and all facilities are safe.
• Immediately report any violation of resort rules and regulations that has the potential to harm or endanger the safety of any Terramor customer, guest or employee to the Resort Manager, Guest Services Supervisor and/or Operations Manager.
• Immediately report any medical emergency of a Terramor customer, guest or employee to the Resort Manager, Guest Services Supervisor and/or Operations Manager.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.            

SECONDARY DUTIES

• Assist in cleaning public areas such as bathrooms, lodge and pool area.
• Assist with coffee service in the morning.
• Promote local attractions and encourage guests to use our Outfitter services.

EXPECTED RESULTS

• All guests are greeted with friendly, helpful and professional guest service delivery. 
• Demonstration of a positive attitude with guests, management, team members, and vendors. 
• Consistently at work as scheduled and on time for shifts.
• Well-groomed appearance and appropriate, clean Terramor uniform and nametag.
• Resort buildings, facilities and grounds are well-maintained and fully operational.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds, lift & carry 25 pounds regularly
• Moderate periods of walking, standing, and some bending
• Ability to operate a golf cart
• Able to work inside and outdoors frequently and in various climates
• Long periods of standing, sitting, bending and kneeling
• Requires the use of hands/fingers to handle or feel

JOB QUALIFICATIONS

• Speak the English language fluently
• Basic knowledge of propane and gasoline dispensing
• General knowledge of computer and cash register operation
• Ability to work nights, weekends and holidays
• Excellent customer service skills
• Ability to maintain confidentiality

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.