ABOUT TERRAMOR OUTDOOR RESORTS

Terramor Outdoor Resorts is the newest business venture of Kampgrounds of America, Inc. (KOA). KOA is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including franchised and company-owned properties. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.

Terramor Outdoor Resorts (Terramor) is a brand offering luxury outdoor hospitality. The resort has high-end accommodations of canvas and hard-sided tents, a lodge with food and beverage, onsite nature trails and a pool and hot tub. Currently, there is one open and operating Terramor located in Bar Harbor, Maine, however KOA is building multiple new resorts across North America.

REPORTS TO

Maintenance/Grounds Manager and/or Operations Manager

POSITION SUMMARY

Responsible for the general maintenance and upkeep of the resort buildings, facilities, equipment and grounds.

SPECIFIC DUTIES

• Perform basic carpentry, electrical and plumbing repairs, and maintenance to resort buildings, facilities, equipment and grounds as directed by the Resort Manager, the Operations Manager or the Maintenance Manager.
• Implement daily, weekly and monthly maintenance and cleaning programs as instituted by the Resort Manager, the Operations Manager or the Maintenance Manager, including the pool/spa, lawn mowing, weed eating, landscaping, garbage pick-up, cleaning of firepits, keeping firewood stocked and various other resort equipment upkeep.
• Comply with all Terramor, federal, state and local safety programs by adhering to established guidelines in the operation and storage of various equipment, tools, and chemicals, ensuring your safety, as well as that of fellow staff and resort customers.
• Provide superior customer service by being attentive, responsive and helpful to guests needs. Report all customer problems, requests or complaints to the Resort Manager, the Operations Manager or the Maintenance Manager.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

SECONDARY DUTIES

• Assist in cleaning public areas such as bathrooms, lodge and pool area.
• Assist guests with luggage to and from tents
• Stock pool towels and transport used terry to laundry.
• Answer guest questions about things to see and do in the local area.

EXPECTED RESULTS

• Resort buildings, facilities and grounds are well-maintained and fully operational.
• Projects are completed properly, safely and timely.
• Demonstration of a positive attitude with guests, management, and team members.
• Use of safe work practices for a secure work environment for staff and resort guests.
• Well-groomed appearance and appropriate, clean Terramor uniform and nametag.
• Consistently at work as scheduled and on time for shifts.