Mystery Shopper

The Y is a dynamic and diverse human service organization committed to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility.

MYSTERY SHOPPER

POSITION SUMMARY:
The passionate, self-motivated Mystery Shopper works with the Vice President of Membership Success to evaluate the quality of the Member and guest experience at our Family Centers. Mystery Shoppers are responsible for completing in-person or phone shops as assigned and reporting in a timely manner through a YMCA-provided assessment form. In-person shops are not expected to exceed a 2-hour commitment which includes travel time, the mystery shop experience, and completing the report. Phone shops are not expected to exceed a 1-hour commitment which includes completing the shop and submitting the assessment report.

ESSENTIAL FUNCTIONS:

1. Execute assigned Mystery Shops and submit feedback forms by deadline each month
2. Provide impartial assessment of the Center team, program delivery and facilities
3. Must be detail-oriented and possess excellent communication and memorization skills
4. Ability to use personal technology for phone shops and personal transportation for in-person shops. 

QUALIFICATIONS:

• High School Diploma or equivalent
• Reliable transportation
• Detail-oriented, high attention to accuracy
• Excellent communication skills
• Ability to relate effectively to diverse groups of people from all social and economic 
  segments of the community
• Ability to conduct duties discreetly and impartially
• Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, and emergency procedures​.

YMCA LEADERSHIP COMPETENCIES:

• Communication and Influence
• Developing Self and Others
• Engaging Community

PHYSICAL DEMANDS

1. Walk, stand, kneel, and stoop
2. Maintain continuous operations requiring attention to detail and multi-tasking
3. Must be able to lift, pull and move up to 15 pounds
4. Must be physically able to successfully complete required certifications

BACKGROUND CHECKS
An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position. They may include criminal background and reference checks, E-Verify, drug test, driver’s license record, and/or a Child Protective Services Check (CPS). Additional driver’s license check, CPS, criminal background check, alcohol, and/or drug testing may be required to be processed in the future in order to meet and/or maintain the requirements of this position.

TO APPLY
Submit an online application, resume and references through the YMCA of South Hampton Roads’ job board at www.workfortheymca.org . In order to preserve the integrity and anonymity of the Mystery Shoppers evaluating the Y's services, Mystery Shoppers may not be currently employed in another role at the YMCA of South Hampton Roads.

The YMCA of SouthHampton Roads is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at YSHR will be based on merit, qualifications, and abilities. YSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or genetics.

Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essentialfunctions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive.