The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you.

BE THE BEST PART OF SOMEONE’S DAY
WITH A JOB AT THE Y!

Now Hiring Member Experience Associates at the Downriver Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

General Function

The Member Experience Associate is responsible for ensuring exceptional service and assistance to YMCA of Metropolitan Detroit members, prospective members and guests, while exhibiting excellent communication and customer service skills and upholding the member experience standards.

Education/Experience/Training/Certifications

• At minimum, a high school diploma or equivalent (over 18+ years of age)
• Prior customer service experience in a busy work environment is required
• Experience with computers is preferred, but not required
• Having an outgoing, dependable, and self-starter attitude is requested

Job Duties & Responsibilities

• Provide excellent customer service to members and guests through greeting, managing and addressing member concerns, directing to programs and activities, and answering phones.
• Facilitate all business functions related to membership and program registrations with exceptional customer service and accuracy.
• Build a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values.
• Uphold the membership experience best practices.
• Performs other assigned duties as directed by Supervisor

Abilities & Skills

• Ability to hear and observe all members and potential members of the Y’s concerns and questions
• Skills to meet strength and lifting requirements

The YMCA of Metropolitan Detroit (“YMCA”) is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or application or any other basis protected by state, federal or other applicable law.

The YMCA of Metropolitan Detroit is committed to ensuring the safety and well-being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with
program participants. We take any inappropriate interactions between program
participants and with staff very seriously and will fully cooperate with
authorities in any case of abuse.