Rock Wall Specialist

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you.

POSITION SUMMARY:

Under the guidance of the Fitness Experience Director, the Rock Wall Specialist interacts with new and existing members to guide them in climbing the rock wall and creates a welcoming rock wall experience for all members of all backgrounds and abilities. They instruct members on use of equipment through orientations, assists with member questions and concerns, and provides excellent member service. They also are responsible for leading the daily operation and maintenance of the rock wall. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
  

ESSENTIAL FUNCTIONS:

• Monitor all areas of the rockwall and ensure safety of all members

• Seek to learn members’ names and welcome them personally

• Demonstrate and assist members with belaying and harnesses

• Stay current with advances within the rock climbing profession

• Assure work area and equipment are kept clean throughout the day but sanitizing frequently, particularly before and after member use
   

EFFECT ON END RESULT:

• A safe environment in which people of a variety of ages and fitness levels can achieve fitness goals.

• A quality experience for the members wishing to improve their fitness levels due to staff friendliness, knowledge and eagerness to serve the member’s needs.

• A positive image of the YMCA in the community.

• An increase in family membership, membership retention rate, and customer satisfaction.

• Education of members in rock climbing related areas.
   

QUALIFICATIONS:

• CPR/AED certifications must be current.
  

• Must have technical skills in the operations and use of a variety of fitness equipment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sufficient strength, agility and mobility to perform essential functions of position and to supervise activities

YMCA COMPETENCIES:

• Mission Advancement:Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
• Collaboration:Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness:Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth:Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.