Convention Facilities Supervisor

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

 Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Convention Facilities Supervisor Supports management in directing and coordinating activities of the room set up and tear down of all meeting rooms through out the Wilderness Territories.  Responsible for the management and support of audio/visual needs including in-house event production and virtual/hybrid meetings.  Maintain cleanliness and working order of all meeting/banquet rooms and facility equipment.

This is a full-time position with day, night, and weekend availability.

Essential Duties and Responsibilities:

• Knowledge of AV equipment.
• Ability to lead planning and production of audiovisual services in a meeting, conference, banquet and wedding setting.
• Ability to work with in-house clients along with virtual/hybrid combination meetings to achieve desired results
• Technical skills: can independently operate and instruct others to operate portable and installed AV equipment (sound, lighting, projection, theatrical rigging) for events.
• Strong computer skills.
• Experience supervising department staff
• Excellent communication skills to work as a high level customer service representative
• Responsible for greeting clients upon arrival and establishing a point of contact for support throughout.
• Responsible for the cleanliness of the entire banquet/conference center area before, during and after all events.
• Responsible for the management and support of all audio/visual needs.
• Responsible for inventory of A/V, set-up equipment, linens and other conference support materials.
• Assists as needed or directed with all aspects of customer service.
• All other duties as assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

*Wilderness Resort is an Equal Opportunity Employer*