Supervisor-Care Coordination- Hartford

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives.  Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY

The Care Coordination Supervisor oversees care coordination services in accordance with agency and National Wraparound Initiative model standards and system of care philosophy for at-risk children, youth, and their families. Ensures team operates in accordance with model and agency standards. Plans and directs the operations of the program(s) and manages staff ensuring optimum performance. This position also oversees program for operating efficiently and effectively.

EDUCATION AND EXPERIENCE/QUALIFICATIONS

Bachelor’s degree in relevant field plus at least 3 years experience with behavioral health service delivery to children, adolescents and families is required.  Supervisory and program management experience is strongly preferred.

LOCATION

Hartford, CT

SCHEDULE

Full time

EMPLOYEE BENEFITS

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health:

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health

Secure Your Future:

• Enjoy peace of mind with company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company

Fuel Your Career Growth:

• Pursue your educational goals with our Education Reimbursement Program
• Access training and development opportunities
• Receive a productivity incentive to recognize your hard work and dedication

Maintain Work-Life Harmony:

• Recharge with generous paid time off, including:
  • 15 vacation days per year to explore and recharge
  • 8 sick days per year for your well-being
  • 2 personal days per year for your personal needs
  • 2 floating holidays per year to celebrate what matters to you
  • 9 paid company holidays to spend with loved ones
• Access free and confidential counseling through our Employee Assistance Program (EAP)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides administrative and programmatic oversight in accordance with model, program, and agency requirements.

Ensures service delivery, record documentation and record oversight in accordance with National Wraparound Initiative model, program, and agency requirements.

Maintains accountability for the achievement of program(s) goals and staff compliance with organizational and contractor’s goals and deadlines (e.g., certifications, training, standards).

Ensures that staff members and self attend, participate and/or otherwise complete required supervision, rounds, and other internal/ external trainings and meetings in accordance with program, contractor, and agency requirements.

Provides continued support and feedback to staff members regarding strengths, performance concerns, strategies for improvement through the consistent use of supervision, documentation and as necessary, corrective action plans developed and implemented in conjunction with Director and/or other senior staff.

Communicates in a positive and effective manner with other service providers, managed care companies, DCF, the Performance Improvement Center, CSSD, and other internal and external customers and promotes the same professionalism of staff members.

Takes active lead in local and statewide system of care development and wraparound trainings.

Conducts effective performance evaluations, sets goals and objectives, and monitors performance. Helps team execute career development plans.

Facilitates staff and team development  by consistently acknowledging  each team member's contributions, effectively utilizing each team member to his/her fullest potential, motivating team members to work together utilizing each others strengths and leadership skills, mitigating team conflict and communication problems, and serving as a role model to set and manage expectations.

Provides orientation and training to new staff. In conjunction with Director/Vice President determines staffing requirements and hires new staff.

Identifies and suggests areas for improvement in internal processes along with possible solutions. Implements changes, with senior staff approval, to maximize operating efficiency.

Provides coverage for staff vacancies or absences on an as needed basis.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.