Engagement Specialist-Health & Wellness Behavioral Health - Hartford

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives.  Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY

The Engagement Specialist provides case management services for children and adults to support engagement and retention of clients.  The Engagement Specialist will cross-train with the Patient Service Representative (PSR) position to cover essential duties as needed.

SALARY

$20

EDUCATION AND EXPERIENCE/QUALIFICATIONS

High School diploma and one year of progressively responsible work experience is required.  

Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners is required. Must have experience in a health care setting including face to face interaction with clients.

LOCATION

Hartford, CT

SCHEDULE

Full time

EMPLOYEE BENEFITS

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health:

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health

Secure Your Future:

• Enjoy peace of mind with company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company

Fuel Your Career Growth:

• Pursue your educational goals with our Education Reimbursement Program
• Access training and development opportunities

Maintain Work-Life Harmony:

• Recharge with generous paid time off, including:

15 vacation days per year to explore and recharge

• • 8 sick days per year for your well-being
  • 2 personal days per year for your personal needs
  • 2 floating holidays per year to celebrate what matters to you
  • 9 paid company holidays to spend with loved ones
• Access free and confidential counseling through our Employee Assistance Program (EAP)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works with clinicians, provides collateral contact with client referral sources to support engagement and retention of clients.

Provides outreach and support to the difficult-to-engage clients by facilitating ongoing communication with the client/referral sources and primary care physicians.

Helps clients to access Recovery Support Programs, housing and other basic needs.

Contacts all clients who did not show for scheduled appointment the previous day; reschedules appointments for clients with their primary clinician.

Sends engagement letters to clients who have not been seen by their primary clinician within a specified timeframe.

Provides discharge letters as directed.

Maintains professionalism with clients, staff and colleagues.

Maintains flexibility to work at various site locations as needed by various programs.

Cross-trains for front desk functions to provide administrative support to clinical, psychiatric and administrative staff.

Produces and delivers timely, accurate and professional documents as needed to clients, referral sources, collateral contacts, and primary care physicians.

Maintains competencies to meet expectations in all position-specific key performance indicators.

Pursues and utilizes available trainings and staff development opportunities, to develop computer skills and enhance knowledge and growth with the agency.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Performs urine toxicology screening as assigned.

Regulatory and Corporate Compliance Responsibilities

Understands and adheres to Wheeler Clinic’s compliance standards as they appear in the clinic’s Corporate Compliance Plan, Code of Conduct, and Conflict of Interest Policy.

Completes all training in a timely manner as required by state and federal regulations (e.g., Compliance, Fire Safety, HIPAA HITECH, Infection Control, Sexual Harassment, etc) and specific to the department and position.

Performs other related duties as assigned.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.