IT Support Analyst

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

 

Position Summary:

This position is primarily responsible for the support of technology systems and end user support at our Long Branch New Jersey locations including 3 hotels and 2 residential rental communities. Travel to other locations in the portfolio will be required periodically.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

One must be able to perform the essential functions of the job; which include, but are not limited to the following (Other duties may be assigned to meet business needs):

1. Utilizes the Help Desk ticketing system to manage daily workflow.

2. Escalates unsolved problems to senior staff and or management.

3. Reports weekly service desk ticket statistics to management.

4. Troubleshoots and resolves desktop and network problems.

5. Prioritizes and executes tasks as instructed by management.

6. Administers help desk system change management, documents and runs help reporting for submittal to management.

7. Coordinates end user training on new and existing systems.

8. Evaluates tickets in order to determine trends and escalation paths.

9. Maintains technology supply inventory to include but not be limited desktop computers Laptops, peripherals and consumables.

10. Communicates with customers to ensure issue resolution.

11. Stays abreast of the latest desktop support technologies and works with management to deliver a beyond expectations customer service experience.

12. Live with a daily commutable distance of Long Branch, NJ and be able to travel to other locations in NJ, MD & VA when required.Utilizes the Help Desk ticketing system to manage daily workflow.
 

QUALIFICATIONS:

Education and/or Experience

· Associates or Bachelors’ degree preferred

· 2 years of relevant experience is required

· Hospitality industry experience a plus
 

Technology

• Highly proficient in Windows 10 Operating System

• Highly proficient in Microsoft Office Suite

• Working knowledge of cybersecurity tools

• Knowledge of cloud-based technologies including Office365, SharePoint, Azure, Teams

• Fundamental knowledge of computer networking including firewalls & VPN

• Working knowledge of printer/copier hardware

• Working knowledge of AV technologies

PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Able to physically perform the following duties for prolonged periods of time:

• Unassisted lifting up to 50 pounds.

• Bending, Walking, Kneeling, Stretching.

• Able to work on step ladders or extension ladders up to 30 feet.

• Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation while adhering to company safety requirements and programs.

 

We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.