Airport Operations Agent

Operations Agent

Job Summary:

An Operations Agent provides legendary Customer Service by assuring the weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.

Responsibilities:

• Arranges for fueling of aircraft as required

• Advises Dispatch, FLIFO, and Stations of flight departures/arrivals

• Prepares weight and balance forms

• Closes out flights; files and maintains accurate flight papers

• Prepares dispatch release forms and collects weather reports from OTIS for the Crew

• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning

• Operates boarding bridge, coordinates boarding and deplaning Customers

• Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts

• Handles Station AMS and radio communications traffic

• Prepares dispatch release forms and collects weather reports from the informational system for Crewmembers and keeps all Station Team members apprised of flight and weather information

• Responsible for ground security and assuring operations follow security procedures

• Must be able to communicate information and instructions verbally or via radio equipment

• Other duties as assigned