Customer Service Ops Manager

Job Summary
Operations Manager Positions have the responsibility for You will be responsible for ensuring a high performing operation through workforce management of our front-line team members. Also responsible for supporting the teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image. Ops Managers/Customer Service managers drive performance excellence everyday and all day. 

Responsibilities

• Coordinate ramp assignments for frontline team members to dynamically work flights at gates.
• Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies.
• Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service.
• Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
• Promotes an environment of mutual respect and trust between frontline team members Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
• Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels 

Job Qualifications

• Strong understanding of Airline Customer Service Operation
• Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
• 4-year college degree in a relevant field strongly preferred or equivalent experience
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, fluently speak, and understand the English language.
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Must be free of disqualifying crimes and able to pass a pre-employment drug test.
• Must have reliable transportation and be able to work weekends, holidays, and days off.