Maintenance - Service advisor - Cabool

Job Summary:  The Service Advisor is responsible for overseeing the repairs, installations of parts, and upkeep of company equipment. This position plays a crucial role in interacting with customers, providing excellent service while coordinating maintenance and repair services.   

Essential Job Functions:  

Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests

Issues payment to vendors through Multiple electronic means

Utilize third party vendors to facilitate roadside assistance and repairs

Coordinate with dispatch when a unit of the fleet is in need of repair

Communicates with internal and external customers in a professional manner at all times

Process repair invoices, create and issue purchase orders to vendors

Utilize Transman software to record and monitor breakdown events. 

Communicate effectively with drivers, vendors, and customers both verbally and in writing

Utilize tools provided to identify the location of assets (Peoplenet, LAtLon)

Familiarization with compliance rules to ensure repairs do not put a driver in hours of service violations

Coordinate and communicate with oncoming and off going shifts to ensure repairs are completed in a timely manner and these repairs are documented

Coordinate repairs with technicians at terminals for over the road Drivers

Process payments and send to correct department assets for repair when a bill back is required

As needed prepare CIP bay for dayshift by starting water heaters and pumps

Maintain a positive and professional attitude toward customers at all times

Other related duties as assigned

Qualifications:

Required:

High School Diploma or equivalent

Valid Driver’s license in state of residency with acceptable driving record

Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program

Good communication and organizational skills

Exceptional problem-solving skills and ability to manage multiple projects

Excellent written and verbal communications skills

Ability to work any schedule including nights, weekends, and holidays

Ability to work collaboratively with team members and other departments

Preferred:  

Minimum 1 year experience in customer service role, preferably in the automotive or transportation industry

Knowledge of maintenance software

Knowledge of DOT, FMCSA regulations or the transportation industry

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, maintenance shops and CMV operating  areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds. 

Work Environment: The duties of this job are performed in both an office environment, a CMV Terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment.  Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.

Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.