Professionalized Services Officer

Water Mission is a Christian engineering nonprofit that builds safe water solutions for people in developing countries, refugee camps, and disaster areas. Since 2001, Water Mission has served more than 8 million people in 60 countries, sharing safe water and the message of God’s love. Working at Water Mission is as much a calling as it is a career, and we are searching for people with the courage, passion, and drive to help us change the world. Read more about our Statement of Faith and Our Christian Mission.

What is the opportunity?

Job Summary:  The Professionalized Services Officer (PSO) will support the development and implementation of Professionalized services within the Dodoma Region.  The position will work closely with the Professionalized Services Technician and Regional Manager. While based in Dodoma, this position will require regular travel to areas where safe water projects are implemented. Success in this role will be measured by the sustainability of these projects, return on investment (ROI), and the achievement of impact goals.

Our culture: As an employee of Water Mission Tanzania, the Professionalized Services Officer is responsible for developing a biblical worldview culture that leads to God-honoring excellence in all their work and reinforcing the following: providing accurate data, empowering staff to have the skills and mindset needed to acknowledge mistakes or problems as opportunities to find appropriate solutions, and empowering staff to consistently work for excellence in solutions that are consistent with Water Mission’s mission, vision, values, and standards.

General Responsibilities

Mission Driven

• Maintain a strong Christian witness and model servant leadership to colleagues, partners, the communities we serve, and the public.
• Engage and participate in prayer before and after team meetings.
• Lead and participate in biblically based staff devotions. 

Key Responsibilities

• Assist in the assessment of current WASH service provision, particularly focusing on the RWC, and identify opportunities for improvement.
• Support the implementation of strategies to maximize UPTIME and ensure Carbon Credit reporting requirements are met.
• Facilitate collaboration between RWC requirements and Water Mission staff to exchange information and address challenges promptly.
• Assist in the operationalization of the Assetas management system, customized to the country program's unique needs.
• Support the development of innovative models of professionalized services tailored to the country program.
• Assist in establishing and strengthening governance, policies, and regulations for effective water utility management.
• Participate in capacity-building programs and training workshops to enhance the skills and knowledge of utility management.
• Monitor key performance indicators (KPIs) to assess the effectiveness of revenue generation strategies and identify areas for improvement.
• Prepare reports and presentations documenting project outcomes, lessons learned, and best practices to inform stakeholders.
• Build relationships with key stakeholders, including the Government of Tanzania (especially the Ministry of Water and RUWASA), NGOs, and other partners.
• Help build and manage required key capacities including water system operators and professionalized services-focused staff.

 Other tasks as may be assigned.

What is required?

Qualifications, Skills, and Experience

 Relationship and Alignment:

• Alignment with Water Mission’s Statement of Faith and commitment to the mission and values of Water Mission.
• Personal growing relationship with Jesus Christ.

Qualifications and Experience

• Bachelor’s degree in Civil Engineering, Environmental Engineering, Water Resources Management, Community Development or Social Work, Monitoring and Evaluation, or a related field.
• A minimum of four years of experience in the WASH sector.
• Proven track record of supporting WASH projects in a dynamic and challenging environment.

Skills and Abilities

• Strong analytical skills with the ability to interpret market trends, financial data, and operational metrics.
• Excellent communication skills, fluent in English and Swahili, with strong negotiation and stakeholder management capabilities.
• Commitment to promoting project sustainability and innovation in the WASH sector.
• Proficiency in Excel, Word, PowerPoint, and similar applications.
• Ability to drive