Customer Service Representative
SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA.
DUTIES & RESPONSIBILITIES:
Responsibilities include, but are not limited to:
- Communicate with customers by telephone or email to provide information about products or services.
- Understand and transmit financial and technical information to internal and external customers.
- Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
- Formulate and enter accurate and precise work orders.
- Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
- Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
- Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
- Other duties as assigned.
MINIMUM REQUIREMENTS:
- HS/GED.
- 2 years of relevant/technical work experience.
- Expert level communication and interpersonal skills.
- Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint, and Word.
- Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
- Reputable communicator through writing and oral actions with customers, peers, and management.
- Ensure to include Education, years of experience, travel requirements.
OTHER:
- The selected applicant will be subject to a background check and drug testing.
VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.
At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.
Let us tell you why:
Time Off: Enjoy Paid Time Off to relax and recharge.
Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.
Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.
Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.
Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.
Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.
Insurance: We've got you covered with Short-Term and Long-Term disability insurance.
Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?
Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!
Other details
- Job Family Sales
- Pay Type Hourly
- Everett, WA, USA