Quality Assurance Manager

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
  

We are in search of new talent in the following position…

Position: Quality Assurance Manager

The Quality Assurance Manager provides a valuable resource to program managers and direct care staff who have the basic responsibility to provide the best possible services to their program clients.  The Quality Assurance Manager uses his/her skills in program design, staff training, service evaluation and staff consultation to assist program staff and senior management to achieve this important goal.   

The Schwartz Assessment Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location: 65 Charles Gay Loop • Wards Island, NY 10035

Minimum Qualifications:

• The position requires a bachelor’s degree in a related field and five years of experience in program management, staff supervision, program evaluation, and staff training. 

Principal Responsibilities:

1. Ensure that approved systems of data collection, evaluation and quality improvement are in place, operating according to approved procedures, and providing accurate, useful data.
2. Provide training and follow-up consultation to designated direct care and supervisory staff to ensure strong staff skills in delivery of program services including the use of adopted service models.
3. Participate in quality assurance activities including monitoring outcome data, attending quality assurance meetings, making recommendations to the sector and program directors, and providing written reports. 
4. Monitor results of external surveys conducted by licensing, funding and local agencies as well as voluntary certification surveys.  Conduct prevention activities, including mock surveys using outside survey standards.
5. Provide assistance with conducting internal audits and surveys as directed by Supervisor.  Provide result reports and follow up to ensure full correction of deficiencies.     
6. Perform other related duties as requested.

Employees receive an exceptional benefits package including:

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance,
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and rolls over from year to year. In addition:
  • Paid Birthday Holiday

And much more…