401-Security - 6060-401 P/T Dispatcher

401-Security - 6060-401 P/T Dispatcher

Under general supervision, serves as the communications coordination link between persons needing emergency/security services and responding staff; performs a wide range of communications-centered Security Division support duties utilizing various radio, telephone and computer apparatus.   Follows established policy and procedure, performs other duties as assigned.  Position requires constant, decision-intensive telephone, radio and in-person contact with residents, guests, staff and outside agencies.

Assesses, assigns, monitors and documents calls for service ranging from minor requests to emergencies.  Makes prompt and appropriate decisions in deploying and coordinating internal and external resources to respond to security related issues involving people and property in Laguna Woods Village.  Operates a non-integrated, two-way communications system to receive, transmit and document verbal and written communications.  Receives and processes calls for service, maintains contact with and keeps track of all units on assignments.  Monitors emergency alarms and video surveillance systems.  Enters, updates and retrieves information from computer systems. 

Answers phone calls for Property Services Dispatch Department outside of standard business hours.  Responds to callers’ Maintenance and Landscape Division related questions and concerns; utilizes established guidelines to determine the level of response required.

Obtains and analyzes information from callers, and synthesizes it into useful intelligence for responding personnel.  Acquires information regarding incidents, criminal activity, fire, medical, and maintenance emergencies and assigns the appropriate responders.