Implementation Operations Coordinator

 Implementation Operations Coordinator 

Summary of Position:

The Implementation Operations Coordinator is a client-facing role responsible for assisting in the efficient operation of client accounts through the implementation process. This role would build and train on the reporting needs, day-to-day management of those reports, spotlight additional support opportunities while facilitating the transition to Operations. The Implementation Operations Coordinator will be an integral member of the implementation team. In addition, this role will assist in training, staffing, and providing coverage at various sites to support Client Operations Managers, Directors, and their representatives through the implementation process. 

Duties & Responsibilities:
•    Assists the Sr. Manager of Client Implementation in the building, training, and direction of implementations for new clients both for full service and partner accounts
•    Partners with the Client and Operations teams to ensure an efficient workflow is created and managed
•    Identifies opportunities to streamline processes and make recommendations for increasing productivity
•    Complies with all release of information related functions as stipulated in service agreement 
•    Assists with creating training documentation and the development of protocol documents
•    Utilizes reporting and analytical software to provide data reports to clients and executive leadership 
•    Escalate concerns to client and internal stakeholders to resolve during implementation phase
•    Distributes workflow to site personnel for onsite training and implementation 
•    Assist with all aspects of ROI activities during facility rollout phase including but not limited to on site support with training new team members and processing requests 
•    Assists the Operations team in achieving identified facility-based revenue goals
•    Provides remote or onsite training and demos using online web tools like Teams for both ROIS staff and partner clients, as needed
•    Maintains confidentiality by keeping information secure, always 
•    Maintains productivity, quality and assures customer service standards
•    Lives by and promotes Verisma Core Values

Minimum Qualifications:
•    Bachelor’s Degree, preferred
•    Ability to travel to assigned accounts to facilitate their successful implementation
•    A valid driver’s license and a history of safe driving
•    Strong project management skills
•    At least 4 years’ experience in Release of Information, and with experience in various EMR systems
•    Strong skills in Excel and analytical databases to provide data reports to clients and executive leadership
•    Exceptional oral and written communication skills required to document and communicate with internal and external resources, as well as clients
•    Experience in the medical records or healthcare fields, preferred 
•    Medical terminology coursework, preferred
•    Willingness to travel up to 35%