2025 Short-Term Ticketing Customer Service & Guest Experience Internship

About the USGA:

The USGA conducts the U.S. Open, U.S. Women’s Open, U.S. Senior Open, and the U.S. Senior Women’s Open as well as 10 national amateur championships, two state team championships and international matches. Together with The R&A, the USGA governs the game worldwide, jointly administering the Rules of Golf, Rules of Amateur Status, Equipment Standards and World Amateur Golf Rankings. The USGA’s working jurisdiction comprises the United States, its territories and Mexico.

What You Can Expect:

A paid internship running 5 days a week, from 9am – 4pm beginning April 1^st through July 2^nd, 2025. This position is conducted in a hybrid workspace out of the Ticketing office in Far Hills, NJ. Hours and days will increase during USGA Championship event weeks. Candidates may begin remote in certain circumstances. Remote weekend work will be required during Championship event weeks.

The purpose of the position is to become an expert in USGA Championships and the admission options to provide extraordinary customer service to fans. Interns will support and grow a positive guest experience by assisting guests via email, phone, and chat. In addition, interns will create informational resources and learn ticketing and credentialing systems widely used throughout the industry.

Additional Duties Include:

• Assist the ticketing office with day-to-day functions
• Serve as the main contact for customer service for all customer inquires
• Become an expert in product knowledge of ticket offers to provide solutions to guest questions and mobile ticket issues
• Respond and act on emails and calls and voicemails from current and potential ticket buyers
• Create informational guides and continually update FAQ resources
• Oversee the chatbot and lead helpdesk inquiries
• Understand the Group Sale process and how to work directly with bulk ticket purchases
• Communicate policies, prohibited items, and event information to ticket and credential holders
• Learn the ticketing platform to investigate purchases and assist with accounts issues
• Learn the Accredit credential platform
• Help with the ticket and credential fulfillment
• Assist with credential production
• Assist with special projects and mailings
• Ticket sales and resolution during championships, if onsite
• Able to work long hours, nights and/or weekends as necessary
• Travel may be required to support onsite operations at the Championships in May & June

What You Bring to the USGA:

• Clear and professional phone manners
• Organized and detail oriented
• Basic computer skills
• Desire to learn
• Able to work independently and as a team
• Strong Customer Service – required
• Problem Solving and Situational Management
• Ability to multitask
• Passion for helping spectators have the best experience
• Golf knowledge a plus

Where you'll be: 

• This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday - Thursday. Please note that housing is not provided for interns in the NJ office. Candidates may begin remote in certain circumstances but must join us in the office no later than May 12^th, 2025.
• There will be availability to join us onsite at either the U.S. Women’s Open or the U.S. Open. When traveling on-site, team members will surpass 70+ hours per Championship week. Travel is continuous for multiple days, including weekends and holidays. Predetermined expenses are covered by the USGA when traveling onsite.