Case Manager

Location:          Hampton Roads Area Command – HOPE Village – Norfolk, VA

Position Type:    Regular, Full-Time

Pay Range:        $24.54 – $30.67

About this opportunity:

Manage and monitors assigned caseload of clients participating in the HOPE Center residency program; develop program plan/ goals and evaluates client’s progress by conducting routine meetings with the clients and/or staff, serves as an advocate for the client in order to acquire services that will enable them to functionally cope with their environment.

Key responsibilities:

• Interview applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
• Develop intake and case plans for client; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week. Assumes the lead role in all case management; facilitates Team Case Management staffing.
• Prepare and maintain case records and logs on all assigned clients; ensures the accuracy and completeness of the same.
• Meet regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Plan, coordinate, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed. This is done either directly or in coordination with the Community Education Director.

What we are looking for in you:

Four years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and One year of experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Valid Driver’s License

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly in order to maintain control of client caseload
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking. 
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
• Site visits with clients in their work setting is done on a regular basis.

Employee Benefits

• Health, Dental and Vision Insurance
• Vacation, Sick, Personal and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

To learn more about the name of program or location, click here!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  02/19/2025 – 03/05/2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!