Case Management Specialist - NE_701 Social Services Department

THE SALVATION ARMY JOB DESCRIPTION

 

Job Code – 5918    Title: Case Management Specialist - Family Coach (2-year grant funded)	Employee Name:	Department: Families First	Location: Kentucky & Tennessee Division/Insert Physical Location
Job Family: Social Services	FLSA: Non-Exempt		Reports to:
Direct Reports: None			Revision Date: 3/6/2023

Job Summary:

 

The Case Management Specialist for the Pathway of Hope/Families First program provides strengths-based case management services to families experiencing poverty. The person in this position interviews, accepts, and offers comprehensive, long-term, structured, complex, family coaching services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history to determine the cost-effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as an advocate for the client to acquire services that will enable them to cope with their environment functionally; ensures constant compliance with funding requirements.

 

Essential Functions:

                        

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

 

Case Management Responsibilities (50%)

 

Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to the client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

 

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

 

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

 

Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness, and provides appropriate encouragement.

 

Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.

 

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.

 

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring regularly; recommends and implements changes to program guidelines to reduce repetitive requests for service. 

 

Completes and articulates discharge plans to clients exiting the program.

 

Attends community meetings with representatives of other agencies to educate them about the program, make client referrals, and maintain awareness of the client's progress.

 

Social Services Responsibilities (35%)

 

Greets and interviews clients requesting assistance to determine their eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the client's social security card numbers.

 

Plans, coordinates, and executes family educational events and group coaching sessions for eligible families. Obtains prior approval for events as required by the grant.

 

Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.

 

Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.

 

Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.

 

Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus line and contacts family members, friends, and churches for assistance.

 

Serves as liaison to other agencies and schools to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

 

Interview applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; and refer applicants to other agencies if not appropriate for the program.

 

Educates parent on required documents needed to enroll children in local schools/childcare; assists the parent in obtaining necessary records; assists the parent in the enrollment process. 

 

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.

 

Refers clients to appropriate Corps programs or other agencies based on client’s needs and in accordance with their program plan.

 

Administrative Responsibilities (15%)

 

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Client Management System (CMS).

 

Prepares and maintains statistical records on all services provided; compiles and prepares monthly and quarterly statistical reports; ensures the accuracy and completeness of the same.

 

Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies, or Case Conferences as directed.

 

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and supervisor as appropriate for submission to the grantor.

 

Other Responsibilities:

Attends training as required by the Salvation Army and the grant funder.

 

Conducts tours of program facility for outside agencies as requested.

 

Assists with grant-funded community services as needed.

 

Performs other duties as assigned.

 

Materials and Equipment:

Personal Computer                               General Office Equipment

 

Knowledge, Skills and Abilities:

Knowledge of the principles and practices of social service case management.

 

Knowledge of social service resources and agencies in the community.

 

Knowledge of effective communication and motivation practices.

 

Knowledge and commitment to computerized Client Data Management System usage and emphasis on outcome measurement.

 

Ability to develop program plans and goals based on client's needs.

 

Ability to assess and evaluate level of service provided in order to ensure service evaluations are favorable and meet or surpass funding requirements.

 

Ability to evaluate the client's progress toward program goals.

 

Ability to work with the public encompassing all types of behaviors.

 

Ability to interview clients and to obtain pertinent information.

 

Ability to prepare and maintain accurate and complete case notes and client records.

 

Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.

 

Ability to build and maintain effective and professional working relationships with clients and community agencies.

 

MINIMUM QUALIFICATIONS REQUIRED:

 

Education and Experience:

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,

 

and

 

Three years of progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,

 

or

 

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

 

Certifications:

Valid State Driver's License

 

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language effectively.

Ability to communicate clearly and effectively both orally and in writing.

Ability to think clearly and quickly in order to maintain control of client caseload.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions:

Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions.  Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

 

Statement of Purpose:

 

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

 

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.

 

 

 

 

__________________________________                                                          _________________

Employee Signature                                                                                          Date

 

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

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