Program Director_E-ALM_701-Social Services Department

Program Director_E-ALM_Social Services Department-701

 

POSITION SUMMARY:

 

Plans, directs, coordinates, and monitors the day-to-day operations of a Social Service Program such as Transitional Living, Homeless Services, Child Care Services, Emergency Services, Crisis Intervention Services; develops, implements, and evaluates program operations and services; supervises all program staff and ensures work is in compliance with established policies and procedures as well as local, state, and federal regulations; researches and prepares grant proposals and secures program funding; prepares and monitors program expenditures in compliance with program budget.

 

ESSENTIAL FUNCTIONS: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

 

Supervises and monitors the day-to-day activities of the program including housing, meal preparation, life skill classes, transportation, financial assistance, food/clothing/furniture assistance, employment assistance, educational and vocational assistance; ensures that operations run smoothly and in compliance with established procedures.

 

Supervises program staff responsible for providing social services; instructs and trains employees in the proper methods and procedures for conducting work; monitors work in process and upon completion for compliance with established program policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations.

 

Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele; develops programs to assist in the stabilization of homeless individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals.

 

Maintains awareness of local, state and federal regulations governing program operations and ensures compliance to the same including health, safety, and licensing regulations.

 

Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.

 

Interviews prospective clients for admission to the program; determines applicants’ eligibility to receive services; explains program rules and procedures.

 

Counsels clients and develops an action plan designed to lead client to self sufficiency and independent living; maintains case management records on each family; monitors resident's progress in weekly meetings and classes; collects rent fees from clients.

 

Directs and monitors the selection, purchasing and preparation of food; reviews menus ensuring nutritional value and the use of commodity foods.

 

Researches and prepares grant proposals and cultivates funding sources; monitors program funds and expenditures ensuring compliance with program budget; monitors grant restrictions and ensures that program operations are in compliance.

 

Prepares statistical, fiscal accounting, payroll, and other routine reports on a regular basis.

 

Develops, implements and enforces program policies and procedures; prepares and updates procedure manual.

 

Builds and maintains effective working relationships with community agencies in order to maintain awareness of resources and make appropriate referrals.

 

OTHER RESPONSIBILITIES:

 

Provides leadership in the community and conducts speaking engagements to promote and answer questions about the program services.

 

Attends conferences and seminars for continued personal and professional development.

 

Performs other related work as required.

 

MATERIALS AND EQUIPMENT USED:

 

General Office Equipment

 

MINIMUM QUALIFICATIONS REQUIRED:

 

EDUCATION AND EXPERIENCE:

 

Bachelor's degree from an accredited college or university in Social Work, Psychology, or a related field, Masters preferred

 

and

 

four years progressively responsible experience administering and developing social service programs and two years of supervisory experience.

 

or

 

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

 

LICENSES AND CERTIFICATIONS:

 

None.

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

Knowledge of the principles and practices of social service program development and administration.

 

Knowledge of the procedures for applying for, securing and maintaining grant funding.

 

Knowledge of local, state, and federal regulations governing social service programs.

 

Knowledge of the principles and practices of crisis intervention counseling.

 

Knowledge of family dynamics and issues of domestic violence and sexual abuse.

 

Knowledge of social service resources and agencies in the community.

 

Knowledge of effective communication and motivation practices.

 

Knowledge of the principles and practices of facility management.

 

Ability to motivate, lead, supervise, and evaluate subordinate personnel.

 

Ability to provide leadership in the community to promote program services.

 

Ability to perform public speaking.

 

Ability to develop, implement, and enforce program policies and procedures.

 

Ability to perform crisis intervention by counseling victims of domestic violence or sexual abuse and assist them in taking the appropriate corrective actions.

 

Ability to remain calm and make sound decisions during state of crisis.

 

Ability to develop program plans and goals based on client's needs.

 

Ability to evaluate the client's progress toward program goals.

 

Ability to work with the public encompassing all types of behaviors.

 

Ability to interview clients and to obtain pertinent information.

 

Ability to prepare and maintain accurate and complete case notes and client records.

 

Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.

 

Ability to build and maintain effective and professional working relationships with clients and community agencies.

 

MENTAL AND PHYSICAL ABILITIES:

 

Ability to meet attendance requirements.

 

Ability to read, write, and communicate the English language.

 

Ability to perform mathematical computations.

 

Ability to perform public speaking.

 

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

 

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

 

WORKING CONDITIONS:

 

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

 

STATEMENT OF PURPOSE:

 

The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!