Assistant Store Manager_NE-NSC_401-Thrift Store Department

Job Summary: 

Supervises and participates in the day-to-day operations of the Family Store and warehouse ensuring compliance with established policies and procedures; ensures the accountability and security of cashier funds; maintains the neatness and attractiveness of store merchandise ensuring that displays remain well stocked; assists customers in locating items and prices and explains store policy; assists employees in resolving routine problems and performing special assignments; assumes the responsibilities of the Family Store Manager as needed. 

Essential Functions: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job related responsibilities and tasks other than those stated in this job description.

Assists the Family Store Manager in supervising the day-to-day operations of the Family Store and warehouse area; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures.

Supervises and participates in the cashier activities ensuring that all customers are treated in a polite and friendly manner; assists Store Clerks in ringing-up, recording, and receipting sales; assists Store Clerks in resolving problems; ensures the security and accountability of the cashier funds; assists in preparing daily sales reports and bank deposits.

Be well-versed in, and ensure compliance to, Guide to Family Store & Donation Centers Operations manual and all other Salvation Army policies and procedure manuals including verbal and written warnings.

Assists customers in locating items and prices; assists customers donating items; explains store policy and ensures compliance with the same.

Supervises and participates in maintaining the store displays; arranges, rotates, and re-stocks displayed items to ensure the displays remain in a plentiful, neat and orderly manner for customer convenience and store attractiveness.

Determines appropriate prices for merchandise ensuring quick turnover of stock while also bringing a fair and reasonable price for The Salvation Army; detects merchandise that is not moving and reduces prices accordingly when necessary.

Supervises the unloading of incoming donations in the warehouse; ensures that items are properly sorted, stocked, and/or discarded in accordance with established policies and procedures; inspects appliances and furniture for needed repairs; supervises and assists in performing repair work; supervises and assists in bailing clothes.

Prepares, maintains, and files various store reports, records, forms, etc. including community service records; ensures the accuracy and completeness of the same.

Assumes additional responsibilities in the absence of the Family Store Manager or Warehouse Supervisor.

Other Responsibilities:

Performs work of the Store Clerk and Warehouse Worker as needed.

Receive applications; participate in interviewing of applicants when needed.

Performs special projects as needed.

Performs other related work as required.

Materials and Equipment Used:

Cash Register, Calculator, Products, Bailer, Hand-Held Tools, Price-Gun Cleaning

Knowledge, Skills and Abilities:

Knowledge of effective and efficient techniques for merchandising retail store items. 

Knowledge of the principles and practices of basic mathematics.

Knowledge of effective customer service techniques.

Ability to prepare and maintain attractive merchandise displays.

Ability to supervise, lead, and motivate the work of subordinate employees. 

Ability to assume additional supervisory responsibilities in the absence of the Family Store Manager.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

High School diploma or G.E.D.

And

One year experience working in a retail store preferably a Salvation Army Family Store with some experience supervising the work of co-workers,

Or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

None.

Physical Abilities:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to operate a cash register. Ability to perform routine mathematical computations and count change.

Ability to stand for extended periods of time.

Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.

Working Conditions:

Works is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.

Works is performed in a warehouse environment where there are physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.