Case Manager_NE-AOK_714-Service Extension (Welfare)

Case Manager

Job Summary

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, transitional housing and homeless shelter, financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

 

Essential Functions

This job description should not be interpreted as all inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

 

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills etc.

 

Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance.

 

Provides clients with food from pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.

 

Locates and arranges temporary housing for eligible clients, contacts local lodges, homeless shelters, motels, churches, etc. for lodging.

 

Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.

 

Prepares monthly statistical report and sends to D.H.Q.

 

Plans and conducts annual energy fundraiser events in conjunction with D.H.Q.

 

Processes commodity reports.

 

Conducts seasonal interviews.

 

Establishes and maintains networking with other community agencies.

 

Participates in community programs; NOVIA, CO-MEND, Homeless Coalition, etc.

 

Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.

 

Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

 

Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records to determine if client is active or inactive; maintains confidentiality of client information.

 

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

 

Attends community agency meetings.

 

Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; assists public in locating missing persons.

 

Other Responsibilities

Types and files routine correspondence, documents, lists, reports, etc.

 

Receives and processes incoming mail; prepares deposits of funds received in an accurate and timely manner.

 

Prepares, maintains, and balances bookkeeping records ensuring the accurate and timely accountability of funds; prepares and records checks for utility companies.

 

May serve as Coordinator for a specific program such as senior citizens or food programs; plans and coordinates program arrangements; sets-up program meeting area; ensures clients of program are served effectively.

 

Performs related work for special and seasonal projects.

 

Performs other related work as required.

 

Materials and Equipment

General Office Equipment                 Computer

 

Knowledge, Skills, and Abilities

Knowledge or general office practices and principles.

 

Knowledge of the principles and practices of social service case management.

 

Knowledge of social service resources and agencies in the community.

 

Ability to interview clients to evaluate and serve their needs.

 

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

 

Ability to develop program plans and goals based on client's needs.

 

Ability to evaluate the client's progress toward program goals.

 

Ability to work with the public encompassing all types of behaviors.

 

Ability to build and maintain effective working relationships with the public and community agencies.

 

Ability to prepare accurate and complete client records, reports, and statistics.

 

Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines.

 

Ability to build and maintain effective and professional working relationships with clients and community agencies.

 

MINIMUM QUALIFICATIONS REQUIRED

 

Education and Experience

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,

 

or

 

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

 

Certifications/Licenses

May require valid State Driver’s License

 

Physical Requirements

Ability to meet attendance requirements.

 

Ability to read, write, and communicate the English language.

 

Ability to perform mathematical calculations.

 

Ability to type and keypunch information into a computer.

 

Ability to sort and file documents alphabetically and numerically.

 

Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.

 

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

 

Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking.

 

Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

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