Social Services Worker

Location: The Salvation Army – Jackson, Corps

 

Position Title: Social Service Worker

 

Position Type: Fulltime

 

 

About this opportunity:

 

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

 

Responsibilities include:

 

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family, and work history; assists clients in completing applications for assistance, picture identification cards, payroll statements, utility bills etc.

 

• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance.

 

• Provides clients with food from pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.

 

• Locates and arranges temporary housing for eligible clients which may include Salvation Army housing facility, contacts local lodges, homeless shelters, motels, churches, etc. for availability and referrals.

 

• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.

 

• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.

 

• Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

 

• Assists with and processes all EFSP paperwork for all EFSP clients according to established regulations and submits payment to accounting department in an accurate and timely manner.

 

• Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.

 

• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

 

• Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.

 

• Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Officer in Charge.

 

• Performs related work for special and seasonal projects.

 

• Performs other related work as required.

 

 

What we are looking for in you:

 

• High school diploma or G.E.D.,

and

• Two years’ experience working in a social or public service environment with experience assisting the public

or

• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

 

Licenses and Certification:

 

• Valid Driver License (if applicable)
• Approved Driver on The Salvation Army Driver Qualification Approved Driver List (if applicable)

 

Knowledge, Skills and Abilities:

 

• Knowledge or general office practices and principles.

 

• Knowledge of social service practices and principles.

 

• Ability to interview clients in order to evaluate and serve their needs.

 

• Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

 

• Ability to build and maintain effective working relationships with the public and community agencies.

 

• Ability to prepare accurate and complete client records, reports, and statistics.

 

• Ability to become and remain certified to drive Salvation Army vehicles per Salvation Army insurance requirements

 

 Physical Requirements and Working Conditions:

 

• Ability to meet attendance requirements.

 

• Ability to read, write, and communicate the English language.

 

• Ability to perform mathematical calculations.

 

• Ability to type and keypunch information into a computer.

 

• Ability to sort and file documents alphabetically and numerically.

 

• Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.

 

• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

 

• Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking.

 

• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

 

Employee Benefits 

 

• Health Insurance – United Healthcare Choice Plus
• Paid Time Off (PTO)
• Aflac supplemental insurance
• Retirement

 

 

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in his name without discrimination. We strive to do the “Most Good” for our employees by offering a greater sense of purpose in the work performed by training and mentoring employees and by offering competitive compensation and benefit plans. Our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good, with these five values at the heart of everything we do:

We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

 

To learn more about the Salvation Army Jackson, MS please visit:  

https://southernusa.salvationarmy.org/jackson-ms/

 

Submittal Period: 10/28/24 - 11/10/24

 

Additional Information:

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. To apply, please select the “Apply Now” icon at the bottom of this posting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!