Shelter Monitor_NE-TX_602-Lodge

Shelter Monitor-NE_Lodge-602

Job Summary:

Assists residents staying in the Corps shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; ensures that facility is maintained in a neat and proper order.

Building Security Responsibilities (50%)

Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.

Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.

Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.

Intake and Discharge Responsibilities (25%)

Answers telephone and responds to questions regarding the shelter operations.

Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster.

Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.

Updates client files as needed; obtains client’s signature on forms as well as house rules and regulations; submits files to Data Entry Clerk for input into appropriate databases.

Housekeeping Responsibilities (25%)

Prepares and distributes meal and shower tickets, assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.

Performs the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).

Other Responsibilities:

Verifies client employment; verifies if clients are in the hospital as well as the length of their stay.

Assists with cooking for the shelter on an as needed basis.

Informs supervisor of any referral issues as they arise.

Performs other duties as assigned.

Materials and Equipment:

General Office Equipment Intercom System General Cleaning Equipment

Knowledge, Skills and Abilities:

Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.

Knowledge of general office procedures and practices.

Knowledge of basic record keeping practices and procedures.

Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.

Ability to work independently and with limited supervision while enforcing established policies and procedures.

Ability to present a positive and professional image of The Salvation Army.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

High school diploma or G.E.D.,

and

One year prior experience performing security or social services work in a shelter or similar environment preferred,

or

any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.

Certifications:

None.

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.

Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (up to 25 lbs.) occasionally.

Working Conditions:

Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.