Location:  Center of Hope – Charlotte, NC   

About this opportunity:

Provide stabilization case management services to individuals and families to assist the client in attaining and maintaining an independent housing placement. Provide housing location services to clients when needed and community-based home visits to clients. Provide initial and ongoing assessment and regular follow-up with referrals and linkages to community-based services.

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Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Case Management Responsibilities (40%)

Conducts comprehensive assessments with clients to identify the cause of the client’s homelessness, needs and strengths.

Develops a service plan to address issues identified in the assessment.

Guides and assists clients in developing concrete, measurable steps necessary for successful completion of their service plan.

Based on the service plan goals and objectives, determines the individualized length of stay in the shelter for clients and identifies community resources that will assist clients in successfully completing the service plan.

Evaluates and measure clients' progress toward their successful completion of the goals and objectives identified in the service plan.

Partner with each client to establish a transition plan with a focus on ensuring long-term housing stability.

Connect clients to appropriate income assistance resources and/or assist clients with the completion of employment and disability applications when needed.

Be available to collaborate with Social Services’ staff to provide crisis intervention for clients when needed.

Participate in team supervision with social work staff and supervisor. Collaborate with all staff at the Center of Hope Shelter and/or Booth Commons Family Center to ensure adequate service delivery and excellent customer service.

Social Services Responsibilities (35%)

Interviews clients to determine eligibility for housing programs based on criteria, guidelines, and restrictions; records client’s disposition and other pertinent information such as income, expenses, and family and work history; assists clients in completing applications for assistance.

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

Evaluate/measure client progress toward their successful completion of the goals and objectives identified in the service plan.

Abide by all Salvation Army policies and procedures and adhere to the strictest professional confidentiality standards regarding clients and client information.

Completes and articulates discharge plans to clients exiting the program.

Data Entry and Reporting Responsibilities (15%)

Maintain accurate and updated case notes, contact log and record referrals made to community services.

Track and record all services and program outcomes in the local HMIS.

Receives, reviews, and verifies information to ensure accurate data reporting.

Assesses, reviews case records to categorize information to be entered into the computer.

Ensures all data entry functions are performed in an accurate, complete, and timely manner; ensures compliance with established deadlines; ensures the confidentiality and integrity of computer information.

Enters data for each client daily; updates client’s status characteristic, type and number of services received during the quarters; enters data daily for each client who has been discharged from treatment program for any reason.

Completes all data entry and maintains statistics for all programs.

Administrative Responsibilities (10%)

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to grantor.

Other Responsibilities:

Assists in developing and revising the service policy manual.

Assists with community services as needed.

Assists in performing social service work for special or seasonal projects. Performs other duties as assigned.

Materials and Equipment:

Personal Computer                     General Office Equipment

Knowledge, Skills, and Abilities:

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

Bachelor's degree from an accredited college or university in Human Services, Social Work, Behavioral Science, or a related field,

and

Three years of progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,

Certifications:

Valid State Driver’s License

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language effectively. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly to maintain control of client caseload.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions:

Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there